Symptom | Solution |
---|---|
Forgotten Voicemail Passcode | Log in to your account at Frontier.com/login with your Frontier ID. (Don't have a Frontier ID yet? Follow these easy instructions.) Access your Frontier Business Voice Web Portal. Go to Settings, select Voicemail Settings and click Reset Passcode for Mailbox to receive a new passcode. You can change this passcode by clicking Voicemail Passcode. |
Calls Go Straight to Voicemail | Log in to your Frontier Business Voice Web Portal and check to see if any of the following features is enabled:
|
Phone Doesn't Ring | Check your phone to ensure that the ringer is set to an appropriate level. Make sure Call Forwarding and Do Not Disturb are not enabled by going to the “Calling Features” section of your Frontier Business Voice Web Portal.Still experiencing problems? Please call Customer Service at 1.800.921.8102. |
No Dial Tone |
|
Fast Busy Signal | Please call Customer Service at 1.800.921.8102 to see if there is a problem with your account. A fast busy signal may mean you have a balance due. |
Power Outage | Your Frontier Business Voice service requires electrical power to function. In case of a power outage, the Battery Backup Unit (BBU) will power your basic Frontier Business Voice services—including 911 dialing—for up to 8 hours if a fully-charged battery is inserted in the Unit. Note:
|
Need to Cancel | If you ever need to cancel your Frontier Business Voice, please call Customer Service at 1.800.921.8102. |
-
Sign In
- Español
-
{{City}} {{State}} (change)
What is your service zip code?
Enter your zip code to find the products we offer in your area.
Check Availability
-
Sign In
- English
- Español
-
{{City}} {{State}} (change)
What is your service zip code?
Enter your zip code to find the products we offer in your area.
Check Availability