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Troubleshooting FiberOptic TV / FiOS TV

Find out how to reset or reboot your FiberOptic TV / FiOS® TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on your TV service, download and print the following:

For on-screen help try the TV Help Videos—just press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new! If you still need help, you can call Technical Support at 1.877.462.0488, 7 days a week, 365 days a year.

The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.

Still need help? Call 1.800.239.4430 or Live Chat

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