Medical Emergency Priority Status Overview

Summary

Customers with medical or health conditions that require access to Frontier’s service and warrant special treatment may enroll in Frontier’s priority medical emergency status. Customers with medical emergency status verified by their medical provider are eligible for priority treatment with respect to Frontier service repairs and outages. The Customer’s medical provider may be a licensed physician, physician’s assistant, nurse, or public health official.

Certification

Customers may enroll by submitting the Medical Emergency Priority Status Account Enrollment Form. This enrollment would need to include the Frontier form, with your account and physician information, certifying the medical need for priority access to Frontier’s service.

The Medical Emergency Priority Status Account Enrollment Form must contain the following:

• Medical provider’s state registration or license number (not required in Minnesota). Note: For Minnesota customers, an authorized user with Power of Attorney may assist or submit a medical certification by a medical provider.
• Name, address, and account of Frontier customer.
• Name of licensed medical provider.

Enrollment

Get Started – Download the enrollment form

Please fax your completed form to 1-888-609-9919 or mail your form to:

Frontier Communications
P. O. Box 5166
Tampa, FL 33675