Check for service outages

Enter your billing telephone number to see if there’s an outage in your area that may be affecting your service.

Do you have a service outage?

If you have no connection, check to see if there is a service outage in your area before you reboot your equipment

Enter your billing telephone number to check for an outage.*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

No outage? Check your router or equipment

Often, the best way to troubleshoot internet issues is to restart or reboot your devices.
  1. Try restarting your router. Watch the video below or learn more.
  2. Fiber internet customers: If restarting your router doesn’t work, check the power to, or try restarting, your Optical Network Terminal (ONT). Learn how.

Phone customers: Learn how to troubleshoot phone issues.


How to restart your router

Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.

Get Outage Updates

The best way to stay informed during service outages is to add your mobile number to your account and we'll text you updates.

Here’s how:

  1. Sign in to your account.
  2. Select My Profile then My Contact Information & Notification Preferences.
  3. Add your mobile number and don’t forget to verify it.

Note: If we already have your verified mobile number, you’re all set.

    Accessing your account during a service outage

    If you have cellular service, you can access your account or pay your bill with the MyFrontier mobile app or watch TV with the FrontierTV app.


      • Check for a service outage
      • Check your router or ONT
      • Get outage updates
      • Access your account during a service outage


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