Forgot your Wi-Fi password? No problem.

If you've never changed your wireless home network password, you'll find your network name and password on a sticker on your broadband home router, residential gateway or modem.

Windows Computer Users

To find your forgotten Wi-Fi password, follow these steps on a Windows computer that's already connected wirelessly to your home network.

  1. Click the Wi-Fi icon on your computer's taskbar. This is usually at the bottom-right corner of your computer screen. The Wi-Fi menu will appear.
  2. Click Network & Internet Settings.
  3. Click the Wi-Fi tab on the left side of the Settings window.
  4. Click Change adapter options in the top-right corner. You'll find it below Related settings. This opens the Control Panel page.
  5. Click your Wi-Fi network. You can recognize it by its monitor-shaped icon with green bars.
  6. Click View status of this connection. It's below the address bar at the top of the Network Connections window.
  7. Click Wireless Properties.
  8. Click the Security tab and locate the Network security key field.
  9. Click the checkbox for Show characters and you'll see your Wi-Fi network password.

Make note of it and keep it safe.

Macintosh Computer Users

  1. Open Finder and click Go at the top-left side of the screen.
  2. Click Utilities in the Go drop-down menu.
  3. Double-click Keychain Access in the Utilities folder.
  4. Double-click your Wi-Fi network.
  5. Click the checkbox for Show password and enter your administrator password when prompted.

If That Doesn't Work on Your Computer

Push the reset button on your broadband home router, residential gateway or modem. Hold it for 30 seconds to restore it to factory settings. The network name and password printed on the sticker will work again.

Still need help? Call 1.800.239.4430 or Live Chat

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