Affordable Connectivity Program wind down

Eligible households who wish to receive the ACP benefit but have not yet applied for the program should submit a completed ACP application as soon as possible to allow time for processing so that an eligibility determination can be made and the eligible household can sign up with an internet company by February 7, 2024 at 11:59 PM ET. To reiterate – during this program wind-down period, households must BOTH submit their application on a timely basis in order to be approved AND if qualified sign up with an ACP-eligible internet company by February 7, 2024 at 11:59 PM ET to receive the benefit.

During the ACP wind-down period, ACP households will receive notices from Frontier about the impact of the end of the benefit on the household’s bill and service. The notices will include:

• That the ACP is ending.
• The impact on your bill.
• The date of the last bill you’ll receive that includes the ACP benefit, and that you can change your service or opt-out of continuing service after the end of the ACP.

• January 11, 2024: The FCC released an Order laying out wind-down processes and important dates including the enrollment freeze and the impacts on consumers, internet companies, and ACP Outreach Grant recipients..
• Starting late January 2024: Households that are currently receiving a monthly ACP benefit will start to receive notices from their internet companies with information about the end of the ACP benefit. This information will include timing of the end of the program and the impact of the loss of the benefit on the household’s bill and service.
• February 4, 2024 at 11:59 PM ET: This is the last day that Frontier will accept new applications and enrollments. Eligible households must be approved and enrolled with Frontier by 11:59 PM ET on February 4, 2024 to receive the ACP benefit until the program ends.
• February 7, 2024 at 11:59 PM ET: Eligible households must be approved and enrolled with an internet company by 11:59 PM ET on February 7th to receive the ACP benefit until the program ends. Eligibility approval can take up to 3 days. Starting February 8, 2024, there will be no more enrollments into the ACP.
• April 2024: The final month the ACP is fully funded. Consumers that are enrolled in the ACP to continue to receive their full benefit on their internet service through April 2024.
• May 2024: The first billing month that the government-funded ACP credit will no longer be applied.