Fiber
Internet

Is Coming

We’re investing in your community and upgrading your area to our ultrafast fiber network. Learn more about the process below.

What to expect during the fiber construction process

We’re excited to bring fiber internet to your community, but we know you might have questions about the process. Here’s what you can expect.

Before We Get Started

Before we get started

1. Neighborhood Inspection

Our crews will walk the neighborhood gathering information needed for construction.

2. Utility marking

Next, all utility companies will mark the locations of their lines with temporary, water-based paint or flags to guard against damage and ensure public safety.
Permits and Construction

Permits and construction

3. Permit requirements

All work will be permitted with the appropriate governing agencies prior to the start of construction and utilize authorized rights-of-way and easements.

4. Groundwork and construction

After marking utilities, our teams will use specialized equipment to pull fiber lines through underground conduit or attach them to utility poles. At times, we may trim trees or branches for safety.
After Construction

After construction

5. Cleaning up

We know it can seem overwhelming to see all this activity in your community. We will restore any impacted streets, sidewalks or landscaping to as good as it was before when the installation is completed.

6. Fiber installation

Once construction is complete and fiber internet is available for installation at your specific location, you’ll receive multiple communications like door hangers and mailers so you can sign up and schedule installation at your address.

What’s special about fiber internet?

Find out how fiber-optic technology can revolutionize your home internet experience.
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Sending data at the speed of light
Instead of using an electrical current, fiber cables literally carry data using beams of light.
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99.9% network reliability
Fiber internet is more secure and reliable than copper. With fiber cables, data can be sent much farther while maintaining signal strength.
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Increased durability
Fiber-optic cables are designed to survive Mother Nature. Their protective covering makes them weatherproof and temperature-proof.
Learn More

How fiber impacts your community

Fiber Impact

Enabling growth

Fiber-optic technology helps communities by empowering local businesses and attracting or retaining residents as remote work opportunities grow. Plus, fiber uses less energy than broadband alternatives, helping communities reduce their environmental footprints.

Fiber Impact

Planning for the future

Fiber technology is future-proof. Unlike older copper lines, it uses light to send data. As equipment used to transmit data gets better, existing fiber lines can carry more data without an upgrade. That means fiber can support the ultrafast speeds of today and the future.

Our Frontier promise

We’re dedicated to improving your internet experience in every way, from reliability to customer service. When you sign up with us, we promise:

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24/7 tech support
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No data caps or overage charges
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Transparent pricing
Learn About Frontier
Testimonials
"Fiber-optic is the only way to go and Frontier provides an excellent, constant service."
Joe C. - Florida.
"No nonsense service delivering what it promised."
Jerry M. - California.
"Fiber is the future and with Frontier pricing, you can't go wrong."
Gary J. - Connecticut.

FAQs

How long will construction take?

Construction timelines can vary based on a number of factors, but we work as quickly, efficiently and safely as we can to bring you fiber.

• City planning and neighborhood layout: Once all permits are in place and the construction phase kicks off, it’s easy for our crews to access utilities and property easements. However, limited access points or complex street designs can slow the process.

• Unexpected natural obstacles: Inclement weather can stop or slow any construction project. Fiber installation is no exception.

• City and local restrictions: Construction can sometimes be impacted by local regulations dictated by the city or community. Our crews will work in accordance with all regulations. In cases when we’re restricted to specific hours during the week, we must comply with local ordinances.

Why is Frontier painting the streets or adding colored flags in my neighborhood?

Utility companies use temporary, water-based paint and colored flags to mark the locations of utility lines (i.e., water, sewer, gas and power lines, etc.) to guard against damage and ensure public safety. Crews will identify these lines and may place temporary markers in or near your yard but mainly in the public utility easements across the neighborhood, including roads and sidewalks.

How do I know if there’s easement on my property?

At times, construction crews may need to access easements on your property. Here’s how you can determine if you have an easement:

• Property deed: Check the legal description of your property on the deed. If you don't have a copy, you can get one by reaching out to your county clerk.

• Utility company: Your utility company can confirm if they have easement information for your property.

• Zoning and mapping department: Records for your area can found at the zoning or mapping department office in your area. They may be able to provide information about easements on your property.

• Title insurance company: If needed, you can hire a title insurance company or private title searcher to provide a report about easements on your property.

Why is my usual parking space blocked and for how long?

Our crews do their best to complete work as quickly as possible and remove ‘No Parking’ zones from your neighborhood. We realize this is an inconvenience, but these temporary zones allow our crews to safely access and work in different construction areas.

If Frontier is burying fiber in my yard, can I start using fiber internet right away?

When we bury fiber lines, it means service will be available for installation once a group of homes or businesses are collectively connected to the network and we’ve completed testing. When fiber is available for installation at your specific location, you’ll receive multiple communications like door hangers and mailers so you can sign up and schedule installation at your address.

Have questions about fiber or construction?

Contact us