Frontier Positive Identification Form (for Pending Orders)

To validate your identity and complete your service order, please complete the Frontier Positive Identification Form found at the bottom of this page, and return it to us as soon as possible. Your service order is currently in a “hold” status until we receive a completed Positive Identification Form.


The form must be a Non-Expired Government Issued Photo ID. Otherwise, at least two of the following forms of identification (at least one must be a state/government issued picture ID):

  • Social Security Card
  • Driver's License or State-Issued Identification Card
  • Birth Certificate
  • Other (for example: Passport, Business Tax ID Form)

There are three ways to return the completed form to Frontier:

Mail to: or Fax to: or Email to:
Frontier OSC
P.O. Box 5166
Tampa, FL 33675
844.387.2500 with the form as an attachment

Please download the  Positive Identification Form (también disponible  en español), follow the instructions, and return the form to Frontier by mail, fax, or email.

For further information, please contact Customer Service. A Frontier Consultant will be happy to answer your questions.