For pending orders

To validate your identity and complete your service order, please complete the Frontier Positive Identification Form and return it to us as soon as possible. Your service order is currently in a “hold” status until we receive a completed Positive Identification Form.

Requirements

One form of Non-Expired Government Issued Photo ID is acceptable. Otherwise, two separate forms of Positive Identification are required. The first form must be a valid picture ID. The second form must be a valid state/government issued ID:

Social Security Card
Driver's License or State-Issued Identification Card
Birth Certificate
Other (for example: Passport, Business Tax ID Form)

There are three ways to return the completed form to Frontier:

Email:
CustomerID@ftr.com with the form as an attachment

Mail:
Frontier OSC
P.O. Box 5166
Tampa, FL 33675

Fax:
844-387-2500

Please download the Positive Identification Form (también disponible en español), follow the instructions and return the form to Frontier by mail, fax or email.

For further information, please contact Customer Service and we will be happy to answer your questions.