Installing
Your
Service Line
Learn more about the steps we need to take before installation day to get your service up and running.
1. Inspecting the site
A Frontier representative will visit your home two to five days before your scheduled service installation date and create a plan for installing the service line we use to deliver internet to your home.
2. Scheduling work
After their property survey, the representative will schedule the service line work. If you’re home, they’ll talk you through next steps and provide any instructions.
3. Marking utilities
If the service line needs to be installed below ground, we’ll contact local call-before-you-dig services to mark the locations of utility lines with temporary, water-based paint or flags before we start any work.
4. Installing the service line
Above ground (Aerial)
The team will install your service line using a nearby telephone pole or access point.
Below ground (Buried)
In most cases, the team will dig a small trench to bring the line to your home. If needed, they’ll use specialized equipment to run the line underneath driveways or walkways without damaging the concrete or asphalt.
5. Clean up
Our teams are highly trained and take great care to minimize disruption to your property. However, your grass may show some visible signs of installation for a short period of time.
Congrats! Your home is ready for internet service to be installed on your scheduled installation date.
You don’t need to be home for the site inspection or service line installation, but please be sure to secure any pets and leave gates unlocked to avoid any delays. If you are home during the site inspection, the representative will talk you through the process and next steps before your service line is installed.
Work is typically completed in one day, but it may take more time if our crews run into any issues when installing your service line. We do our best during the site inspection to identify any potential issues beforehand and create a plan for installation day so everything goes smoothly.
If our crew encounters any issues, they’ll try to work through them the same day. Installation could be delayed depending on the severity of the problem. If you’re away from home and we run into any issues, we’ll leave a note or instructions on your door with next steps.
We do our best to coordinate access to neighboring properties during the site inspection, but there are times when we’re unable to reach your neighbors. If needed, our crews will contact your neighbors on the day of the service line installation.