With Frontier vacation service, your Frontier services can be ready and waiting for you when you return – and save you money while you’re away! Depending on your location and the services to which you currently subscribe, Frontier vacation service –
What's a vacation suspension?
As an alternative to canceling your Frontier services, in most locations you can suspend them at a discounted rate. This allows you to keep your number and frontier.net email address.
I received a free gift or promotional pricing when I signed up for services. Will I be charged a cancellation fee?
No. Because you’re only suspending your service temporarily, there is no cancellation fee. However, the “clock” on your promotional rate will continue to run throughout the duration of your suspension. If you are on a term without promotional pricing, the term will be extended by the number of months the service is suspended.
How long can I put my services on vacation suspension?
The period of time that you may suspend your service varies, depending on your location.
Is there a charge?
Yes. Charges vary, depending on your location and the services you suspend. In most cases, the charges are significantly discounted from regular rates.
Will my home security system still work?
If a phone line is required for your home security system, you will need to leave the phone active.
Can I check my voicemail while I’m gone?
No. All calling features, including voicemail, are suspended.
Will I have access to my email?
Yes. Your frontier.net email address remains active and you can access your emails anywhere in the world via webmail.
What happens if I come back early?
Just give us 48 hours’ notice of the date change, and we’ll have your services working when you return.
How do I suspend service?
Give us a call at 1.800.921.8101, and we’ll let you know if you qualify.