Troubleshooting any connectivity issues with your internet or TV should start with a simple reboot. Restarting/rebooting your router or set-top box will reset your device and often resolve your problems, and you won't have to do anything else. Best of all, this is very easy to do.

If the restart/reboot does not work, and you still need help, contact our Technical Support team 24 hours a day, 7 days a week at 1.800.584.3384. Frontier customer service agents support any equipment that has been provided by Frontier, including multi-port modems. If your network contains equipment not provided by Frontier, contact the manufacturer for assistance regarding their products.

To restart/reboot your router or modem:
1 Press the power button or unplug the power cord to your router.
2 Turn it back on or plug it back into the electrical outlet and wait 30 seconds.
Note: Always keep your router plugged in and turned on so that your FiOS TV can function properly. Rebooting is the only time to turn it off.
If you are still experiencing connectivity problems, try a factory reset:
1 Find the Reset button on the rear panel of the router. Use a pen or straighten out a paper clip to press and hold the Reset button for 10 seconds. The reset process will start about 10 seconds after you release the button.
Reset Router
2 When the router resets, the lights on the front panel will turn off, and then some will start flashing.
3 When the Power light glows, the router has completed its reset process. Try to access the Internet as you usually would.
4 When performing a factory reset, any settings you may have changed to the router will be lost. Please make them now.
Restarting your Set-Top Box can resolve a few issues, such as:
  • Missing Interactive Media Guide (IMG) or On Demand menu
  • Unresponsive Set-Top Box
  • DVR recording problems
To restart your Set-Top Box:
1 Unplug the power cord to your Set-Top Box from the electrical outlet.
2 Wait 15 seconds, then plug it back in to the electrical outlet.
3 Wait for the time lights to appear on the front of the Set-Top Box.
4 Turn on the Set-Top Box and wait a few minutes while the Interactive Media Guide updates.
5 Check to see if this resolves your issue. If it doesn't, the Set-Top Box might need to be re-initialized. Please contact FiOS® Technical Support at 1.877.462.0488 for further assistance.
Note: Be sure you are disconnecting the electrical power cord—not the coaxial cable that is connected to the back of your Set-Top Box. Disconnecting the coaxial cable will not reset your Set-Top Box. Since many issues can occur if your coaxial cable is not securely fastened, now would be a good time to ensure all connections are secure.

Connecticut customers: Your Frontier-provided gateway has many indicator lights that can be used to diagnose installation and connection problems. Please see the  chart explaining what the indicator lights mean.

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Change My Password

You have 3 passwords associated with your account. One is your Frontier ID for billing and tracking your services. One is for your Frontier email account. The other is for your Frontier ...

Read More
Connect My Smartphone/Tablet

If you have a smartphone, tablet or ereader, connecting to a wireless internet signal gives you access to all your applications and services. The exact instructions for finding and ...

Read More
Connect My Computer (Wireless)

There are two ways to connect a computer to your High-Speed Internet network: by wireless connection and by wired connection. This article explains how to set up a wireless connection. To ...

Read More