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Troubleshooting


Troubleshoot Voice Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your payment is overdue so your long distance calling service is restricted. There is a physical problem at a telephone switch. Your Call Forwarding service is turned on. Please try our Support Wizard to help diagnose [...]


Service Outages

Are you having a service outage? Enter your billing telephone number* below to see if there is an outage at your address. Billing Telephone Number*  There is a service outage in your area.To receive text messages from Frontier with outage updates, follow the [...]


Local Area Code Changes

It seems like every person has at least one phone number. There are only so many phone number combinations to go around. Sometimes we need a new area code so we can have more phone numbers. When that happens, you may have to dial your own area code to make a local call. This is called an area code [...]


Mandatory 10-Digit Dialing

Starting July 16, 2022, the Federal Communications Commission (FCC) will make 988 the three-digit number people may call to reach the National Suicide Prevention and Mental Health Crisis Lifeline. Until that date, please call 1.800.273.TALK (8255) to reach the Lifeline. To make 988 work in your [...]