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Troubleshooting


Frontier Service Outage Overview

Frontier is working tirelessly to restore your services Report an outage or identify outages in your area We do everything we can to keep your services running 24/7/365, but occasionally natural and non-natural disasters do interrupt services. If you would like to report a new [...]


Connection Issues

FiOS® Digital Voice and Vantage™ Voice by Frontier® customers: To request Automated Troubleshooting, go to our Troubleshooting page and log in with your Frontier ID if prompted. If you are still experiencing problems, you can use our Support Wizard for step-by-step help with the [...]


Local Area Code Changes

Occasionally different parts of the country grow so much and have so many local phone numbers that changes are needed. Sometimes new area codes are introduced and in some places people have to dial their local area code to complete a call. These changes are overseen by the North American Numbering [...]


Power Supply Problems & Battery Back-up

Your service has a Battery Back-up Unit (BBU) located inside your garage or house where it can be easily monitored. If your ONT is accidentally unplugged or the power goes out, your back-up battery will provide you with power for voice service for up to 8 hours. Please note: Your phone will [...]


Voicemail Upgrade for Select Ohio Customers

Select Ohio Customers: Frontier is pleased to inform you that your voicemail service is being migrated to a new, more reliable voicemail platform. This upgrade will occur between midnight and 6 a.m. on November 29, 2017. During this time, you may experience a brief interruption of your voicemail [...]


Long Distance Call Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. Your Call Forwarding service may be activated. (See Call Forwarding to learn how to turn it off.) Please [...]