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Troubleshooting


Frontier Service Outage Overview

Frontier is working tirelessly to restore your services Report an outage or identify outages in your area We do everything we can to keep your services running 24/7/365, but occasionally natural and non-natural disasters do interrupt services. If you would like to report a new [...]


Troubleshoot Voice Issues

FiOS® Digital Voice and Vantage™ Voice by Frontier® customers: To request Automated Troubleshooting, go to our Troubleshooting page and log in with your Frontier ID if prompted. If you are still experiencing problems, you can use our Support Wizard for step-by-step help with the [...]


Local Area Code Changes

Occasionally different parts of the country grow so much and have so many local phone numbers that changes are needed. Sometimes new area codes are introduced and in some places people have to dial their local area code to complete a call. These changes are overseen by the North American Numbering [...]


Voicemail Upgrade for Select North and South Carolina Customers

Select North and South Carolina Customers: Frontier is pleased to inform you that your voicemail service is being migrated to a new, more reliable voicemail platform. This upgrade will occur between midnight and 6 a.m. on June 18, 2018. During this time, you may experience a brief interruption [...]


Long Distance Call Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. Your Call Forwarding service may be activated. (See Call Forwarding to learn how to turn it off.) Please [...]


Video Transcripts: Phone

Did you know Frontier has produced more than 100 self-help videos? They are all available in our Video Gallery, and you will find some of the most popular videos attached to individual Help Center articles. Here are links to our Phone videos, along with their transcripts, for your convenience: [...]