At Frontier, we work hard to be sure you get the most out of your Internet experience. In our commitment to clarity, we have some key information about your wired Internet speeds.
In all instances, regardless of the service tier or package selected: (1) the maximum provisioned speed in a tier is the highest wired speed you will receive; (2) the average speed may be slower; and (3) your actual speed is subject to multiple factors. These factors include the number of other users on our network that connects you to the internet, congestion and other traffic on the internet.
Your wired service speed for new internet services in Minnesota, Nevada, New York, Ohio or Pennsylvania will be determined at installation based on your location and communicated to you after installation.
The actual internet speed at your service address and your ability to access various internet services/sites, e.g., streaming or gaming, will vary as a result of factors like (a) connecting to Wi-Fi; (b) multiple users or devices on the same account; (c) the capacity, performance or limitations of your inside wiring, computer, equipment, device(s) or modem; and/or (d) congestion and other traffic on our network or in the Internet.
For certain customers, service may be provided by Fixed Wireless connection that requires line of sight between base station and mounted equipment (on roof or pole) at customer location connecting to Wi-Fi router. Optimal performance, including ability to stream, may be affected by obstructions and weather, among other factors.
The above information is a guide to what you can expect in terms of service speed. However, this is not a statement, representation or guarantee of the service speed you will receive. Frontier makes no representation, promise or warranty, express or implied, that you will receive or be able to download or upload data at any particular speed.
Please also see our terms and conditions for residential internet services located at frontier.com/ResInternetTerms.