Effective August 3, 2024, Frontier offers a single service tier for Frontier Business Internet service based on the capability of the facilities available to your business. The service is not provided with a specific maximum or minimum speed, speed range or other levels of performance. The service is provided “as is” and may not be suitable for some Internet uses. Your actual experience and your ability to access various Internet services, e.g., streaming, may vary as a result of factors like the available facilities, the number of other users on our network that connects you to the Internet, congestion, other traffic on the Internet, the effect of connecting via Wi-Fi, multiple users or devices on the same account, the capacity, performance, or limitations of your computer, equipment, IP enabled device(s) or modem, and your business wiring.
Frontier makes no representation, promise or warranty, express or implied, that you should receive or be able to download or upload data at any particular level of performance. If you are dissatisfied with your service, please contact Frontier customer service and you may either discontinue the Internet portion of your service; or, if available, migrate to a different service.
Please also see our terms and conditions for other important information regarding your business internet services located here. If you are a Minnesota, Nevada, New York, Ohio or Pennsylvania Frontier Business Internet customer, performance details are available at https://frontier.com/internetdisclosures.
Effective October 11, 2020, Frontier offers new customers one of the following three (3) Business Internet service tiers. Not all service tiers are available in all areas and may not be available at your location. The speed identified in each service tier — e.g., Internet 3 Mbps — is not necessarily the speed of service you should receive. Rather, this number refers to the maximum potential wired speed capability. With the exception of fixed wireless services described below, the services described below are provided by digital subscriber line (DSL).
Where no speed tier is represented on our order confirmation or bill, Frontier copper/DSL Internet service is provided as is; it is not provided or priced based on speeds or speed tiers, or any level of performance, and may not be suitable for some Internet uses.
Frontier will seek to provision, or set, the “wired” speed of your service at a minimum of 90% of the service tier speed and may provision, or set, the speed of your service at 100% or more of the service tier speed if your connection can support it. We anticipate that you should generally receive a wired connection speed range of between 50% and 100% of the provisioned speed. After your service is installed, Frontier can provide you with information related to your provisioned speed and if you are dissatisfied with the speed provisioned you may: (a) continue with your current service plan; (b) discontinue the Internet portion of your service; or, if available, (c) migrate to a different service tier.
The information provided here is a guide to what you can expect in terms of service speed. However, this is not a statement, representation or guarantee of the service speed you should receive. In all instances, regardless of the service tier selected: (1) the maximum speed in a tier is not a speed guarantee and merely refers to the service tier; (2) your average speed may be slower; and (3) your actual speed is subject to multiple factors. These factors include the number of other users on our network that connects you to the Internet, congestion, and other traffic on the Internet, in addition to other factors.
Further, the actual Internet speed you experience in the business environment and your ability to access various Internet services, e.g., streaming or gaming, may vary as a result of factors like: (a) the service tier available/selected; (b) the effect of connecting via Wi-Fi; (c) multiple users on the same account; (d) network congestion; (e) the capacity, performance, or limitations of your computer, equipment, IP enabled device(s) or modem; and/or (f) the wiring inside your premises.
This is our basic Internet service tier. No speed is guaranteed. The maximum wired speed is expected to be 3M or higher. Wi-Fi speeds may vary, and your actual speed of service depends on many factors. We expect you will receive 50% to 100% of this service speed. Our technician will confirm your provisioned speed at the time of install. Your order and use of copper internet is subject to Frontier’s terms and conditions, which are available on Frontier’s website at Frontier.com/terms. Performance details are available at https://frontier.com/internetdisclosures.
No speed is guaranteed. The maximum wired speed is expected to be 12M or higher. Wi-Fi speeds may vary, and your actual speed of service depends on many factors. We expect you will receive 50% to 100% of this service speed. Our technician will confirm your provisioned speed at the time of install. Your order and use of copper internet is subject to Frontier’s terms and conditions, which are available on Frontier’s website at Frontier.com/terms. Performance details are available at https://frontier.com/internetdisclosures.
No speed is guaranteed. The maximum wired speed is expected to be 45M or higher. Wi-Fi speeds may vary, and your actual speed of service depends on many factors. We expect you will receive 50% to 100% of this service speed. Our technician will confirm your provisioned speed at the time of install. Your order and use of copper internet is subject to Frontier’s terms and conditions, which are available on Frontier’s website at Frontier.com/terms. Performance details are available at https://frontier.com/internetdisclosures.
Thank you for being a Frontier customer!