Important Information About Your Frontier Residential Fiber Internet

At Frontier, we work hard to provide you the best internet experience we can. We are committed to clarity and providing you important information about your selected internet service tier and the various factors impacting the performance of our services. Max speed capable is location dependent based on existing network capabilities at location. See your installer for more details.

Speed
Description

Speed / Description

Fiber 30 Max capable download speeds range from 27-30 Mbps and upload speeds range from 4.5-5 Mbps.
Fiber 50 Max capable download and upload speeds range from 45-50 Mbps.
Fiber 100 Max capable download and upload speeds range from 90-100 Mbps.
Fiber 200 Max capable download and upload speeds range from 180-200 Mbps.
Fiber 500 Max capable download and upload speeds range from 450-500 Mbps.
Fiber 1 Gig Location dependent based on existing network capabilities at location. Max capable download speeds range from 846-1000 Mbps and upload speeds range from 792-1000 Mbps.
Fiber 2 Gig Max capable download and upload speeds range from 1800 – 2000 Mbps. Requires 2 Gbps capable devices and wiring.
Fiber 5 Gig Max capable download and upload speeds range from 4500 – 5000 Mbps. Requires 5 Gbps capable devices and wiring.
Fiber 7 Gig Max capable download and upload speeds range from 6300 – 7000 Mbps. Requires 7 Gbps capable devices and wiring.

The above information is a guide to what you can expect in terms of service speed. However, this is not a statement, representation or guarantee of the service speed you will receive. In all instances, regardless of the service tier selected: (1) the maximum speed in a tier is not a speed guarantee and merely refers to the service tier; (2) your average speed may be slower; and (3) your actual speed is subject to multiple factors. These factors include the number of other users on our network that connects you to the Internet, congestion, and other traffic on the Internet, in addition to other factors.

The actual internet speed you experience in the home environment and your ability to access various Internet services, e.g., streaming or gaming, may vary as a result of factors like: (a) the effect of connecting via Wi-Fi; (b) multiple users on the same account; (c) network congestion; (d) the capacity, performance, or limitations of your computer, equipment, IP-enabled device(s) or modem; and/or (e) the wiring inside your premises.

Frontier makes no representation, promise or warranty, express or implied, that you will receive or be able to download or upload data at any particular speed. If you are dissatisfied with the speed of your service, please contact Frontier customer service and you may either discontinue the Internet portion of your service; or, if available, migrate to a different service package with a different service speed.

Please also see our terms and conditions for other important information regarding your residential internet services located at frontier.com/ResInternetTerms. If you are a Minnesota, Nevada, New York, Ohio or Pennsylvania Frontier Residential Internet customer, please see frontier.com/stateinternetdisclosures for important information about your residential internet services.

Thank you for being a Frontier customer!