At Frontier, we work hard to be sure you get the most out of your internet experience. In our commitment to clarity, we have some key information about your wired internet speeds.
A few items for you to consider regarding your service performance: (1) the maximum provisioned speed in a tier is the highest wired speed you will receive; (2) the average speed may be slower; and (3) your actual speed is subject to multiple factors. These factors include the number of other users on our network that connects you to the internet, congestion and other traffic on the internet. (aod-25)
Your wired service speed for new internet services in New York will be determined at installation based on your location and communicated to you after installation. (aod-32)
The actual internet speed experienced in the home environment, and ability to access various internet services, e.g., streaming or gaming, might vary as a result of factors like (a) the effect of connecting via Wi-Fi; (b) multiple users on the same account; (c) network congestion, (d) the capacity, performance or limitations of your computer, equipment, device(s) or modem; and/or (e) the wiring inside your premises. (aod-27)
Please also see our terms and conditions for residential internet services located at frontier.com/ResInternetTerms.