Frontier is committed to helping qualified low-income individuals pay for telephone or qualified internet services. Lifeline service is a non-transferable (from one person to another) government assistance program that provides a discount on the cost of monthly telephone service only ($5.25) or qualified internet access service with or without telephone service ($9.25). Lifeline is limited to one discount per household and only eligible customers may enroll. To receive the Lifeline discount each month, you must certify that you or someone in your household currently receives benefits from one of these programs:
You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. Please download the application (también disponible en español) which is to be returned to the Universal Service Administrative Company (USAC) along with proof of eligibility or apply online at lifelinesupport.org. After USAC receives your completed application and the required proof of eligibility, they will notify you of your eligibility status. Once you have been approved for Lifeline, chat with us to have the Lifeline discounts added to your account.
In New York, there is also a low cost measured rate plan available in most areas with a $1.00 minimum and a cost per call.
If you participate in one of the programs below, you are not eligible for the Federal Lifeline program, but are still eligible for NY Lifeline. Please download the NY application (también disponible en español) and return to Frontier along with proof of eligibility.
You must notify USAC when you are no longer eligible for Lifeline. You must also verify your continued eligibility annually (or as requested) with USAC. If there is someone else at the address who is receiving a Lifeline discount and you wish to be considered a separate economic unit, the Lifeline Application and proof of eligibility must be submitted along with the Lifeline Household Worksheet (también disponible en español).
Customers who subscribe to Seasonal, Stay Connected, or Vacation Service are not eligible for the Lifeline discount. Existing Lifeline customers must remove Lifeline in order to enroll in Seasonal, Stay Connected, or Vacation Service, and reapply for Lifeline upon restoring service.
For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions and assure you receive the appropriate application, if one is required.
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For Frontier internet customers new to YouTube TV. This YouTube TV discount is only open to participants in the United States who have activated the offer from Frontier on or after October 1, 2023. Promotional offer only available to users who are not current YouTube TV subscribers, have not been YouTube TV subscribers or participated in a YouTube TV trial before. If eligible: Frontier Internet customers will receive the standard free trial, and then a discount of $10 per month for 12 months on the standard subscription price. Standard subscription price is subject to change. You will not be charged until the trial period expires. You can cancel your standard trial at no charge at any time before the trial is over. You can also cancel your YouTube TV paid membership at any time. You will continue to receive access to YouTube TV until the end of your YouTube TV billing period, but refunds and credits are not issued for partial billing periods. Offer valid for one redemption of YouTube TV discount per eligible Frontier account. Eligible participants must use the activation link provided by Frontier and complete activation through Google to claim offer. Offer requires a Google account. Promotional value of offer is non-transferable, not for resale, non-redeemable for cash, and non-refundable. Must be 18 years or older. Free trial, offers, or promotional offers available only for YouTube TV Base Plan. Equipment, installation and other service charges, taxes and fees extra. Frontier Internet account required. Offer and billing subject to Frontier Terms and Conditions. Frontier reserves the right to change or cancel the offer at any time and for any reason. YouTube Paid Service Terms of Service also apply.
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To enable and disable Closed Caption from the Frontier TV remote, press the red “c” button.
To enable and disable Closed Caption from the Fiber TV remote, press the asterisk * button.
Follow these steps to enable Descriptive Video Service:
Follow these steps to enable Descriptive Video Service:
To enable Audible Navigation on Frontier DVR Experience from the remote:
To enable Audible Navigation on Frontier TV from the remote:
Scan a QR code above to download.
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