How to return Frontier equipment

If you make a change to your services and need to return equipment, we’ll email you or text with a QR code. You’ll use this QR code to return your equipment at a local The UPS Store®.


You must return equipment within 30 days of completing your equipment return request. If we haven’t received your equipment within that time, you’ll be charged up to $500 for each unreturned device, depending on your model.

What equipment do I need to return?

You must return the following internet router models if you upgrade or change service. You can find the router model number on the back of the device.

Other Frontier equipment, including Video and TV devices such as DVR or set top boxes, does not need to be returned. If you have Frontier equipment that doesn’t need to be returned, please recycle it. 

Find out where to recycle equipment in your community.

NVG443B, NVG448B, NVG468MQ, NVG448BQ
router image
eero Pro 6, eero 6, eero 6+, eero Pro 6E, eero max 7
eero 6
Sagemcom Router, Sagemcom Extender
Sagemcom Router
TP-Link Archer AXE300 6E router
TP-Link 5 Gig Router
TP-LINK Range Extender RE815XE
TP-Link AXE5400 Tri-Band Mesh Wi-Fi 6E Range Extender RE815XE

How to return equipment through your local The UPS Store

No boxes or labels are needed. The UPS Store will pack your equipment, print shipping labels, provide a receipt and ship the equipment back to us.
  1. Find a The UPS Store near you
  2. Bring the equipment you need to return and have your QR code handy
  3. A The UPS Store associate will scan your QR code to verify your equipment

    How to return equipment from home

    If you don't have a The UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here's how it works:
    1. Request your prepaid mailers and shipping boxes
    2. We’ll send you boxes and a UPS return mailing label within 5-7 business days
    3. Follow the enclosed instructions and pack your boxes
    4. Take your packed boxes to an authorized UPS location for shipping. Be sure to get a receipt
    Find an authorized UPS location near you.

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