How to return Frontier equipment

If you make a change to your services and need to return equipment, we’ll email you or text with a QR code. You’ll use this QR code to return your equipment at a local UPS Store®.

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What equipment do I need to return?

You must return the following internet router models if you upgrade or change service. You can find the router model number on the back of the device.

Other Frontier equipment, including Video and TV devices such as DVR or set top boxes, does not need to be returned. If you have Frontier equipment that doesn’t need to be returned, please recycle it. 

Find out where to recycle equipment in your community.

NVG443B, NVG448B, NVG468MQ, NVG448BQ
router image
eero Pro 6, eero 6, eero 6+, eero Pro 6E
eero 6
Sagemcom Router, Sagemcom Extender
Sagemcom Router

How to return equipment through your local UPS Store

No boxes or labels are needed. UPS will pack your equipment, print shipping labels, provide a receipt and ship the equipment back to us.
  1. Find a UPS Store near you
  2. Bring the equipment you need to return and have your QR code handy
  3. A UPS Store associate will scan your QR code to verify your equipment

    How to return equipment from home

    If you don't have a UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here's how it works:
    1. Request your prepaid mailers and shipping boxes
    2. We’ll send you boxes and a UPS return mailing label within 5-7 business days
    3. Follow the enclosed instructions and pack your boxes
    4. Take your packed boxes to an authorized UPS location for shipping. Be sure to get a receipt
    Find an authorized UPS location near you.

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      IN THIS ARTICLE
      • What equipment do I need to return?
      • How to return equipment through your local UPS Store
      • How to return equipment from home

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