How to check your trouble ticket status

After you’ve opened a trouble ticket, you can easily check its status online using your ticket number, service address Zip code and last name or business name.

You can also sign in to your online account or use the MyFrontier app for Android or iPhone to view the status of a trouble ticket.

1. The ticket number you received by phone or email when your trouble ticket was created
2. The service address Zip code for the location where you receive Frontier service
3. The last name of the account owner, the business name or account number
4. Click the reCaptcha checkbox (I’m not a robot) then Check Status

1. Sign in to the app for Android or iPhone.
2. From your account dashboard, select the trouble ticket you want to view. Or tap the Support icon and select your trouble ticket under Open support tickets.
3. On the next screen, you’ll see a detailed timeline for your trouble ticket outlining its status.

1. Sign in to your online account.
2. Select Trouble Ticket Status from the Toolbox or Need Help? sections.
3. The ticket number, creation date and status are displayed for each ticket.
4. Click the plus sign next to a trouble ticket for more details.