Back

How to Return Frontier Equipment
Request New Mailing Boxes

If you don't receive your return equipment mailers within 5–7 days of speaking with a Frontier representative, or the mailers you received are damaged:

  • Visit frontier.com/returns and enter your account number.
  • Follow the instructions to receive another return mailer.
Go to frontier.com/returns for your prepaid mailers.
Email article Print article
Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

Troubleshoot Account Issues

Check here for solutions to issues you may have with either your Frontier ID or making a payment. Online Payment Issues Lost access during payment A payment transaction is not complete ...

Read More
Check Orders / Trouble Tickets Online

Track your order or trouble ticket quickly online—with or without logging in to your Frontier account. Choose any of the following options: Frontier.com: click the Support menu ...

Read More
Activate My Amazon Prime Subscription

If you're a new customer who's eligible for a free one-year subscription to Amazon Prime, congratulations! Get ready to enjoy the benefits. Easy to sign up and easy to use. Within one week ...

Read More