If you need to leave Frontier, disconnect your services and close your account, you may have questions about your bill and the charges that you will see. Here's what you need to know.
When should I expect to receive my final bill?
You will receive your bill on your regular monthly billing date. Allow 2 to 4 weeks after you disconnect service.
How are the charges calculated?
You have been billed based on a 30-day cycle, billable 30 days in advance. You are responsible for the full 30 days no matter how close you are to the beginning of your bill cycle. Your billing cycle dates are easy to find on your bill.
If you cancel after your bill date, your Frontier services will remain available to you through the end of your billing cycle.
What are all the extra fees on the bill?
- Early Termination Fee
If you cancel service before the end of a special promotional offer and its subsequent renewal periods, you are liable for and agree to pay to Frontier the applicable early termination fee (ETF). Please refer to your bill to determine the dates of your promotional service TERMs.
- Broadband Internet Disconnect/Processing Fee
If you choose to disconnect your broadband service (after your first 30 days of service), a $9.99 processing fee will apply.
- Miscellaneous Services and Charges
You may see outstanding charges which can include Long Distance, Video on Demand, Pay per View, and more.
A sample list of final bill charges you may see.
How do I pay my final bill?
Pay as you usually do, whether that is through Auto Pay, Online, Express Pay, MyFrontier App, Pay by Phone, Pay By Mail, Pay in Person or Agent-Assisted Payment. If you use Frontier's online bill pay service, you have an additional 30 days after your disconnect date to access the system to download your past bills, pay your bill, and more.
For customer convenience, auto pay is NOT de-enrolled. Any final charges (toll, Early Termination fee, or other) will be included in the final bill auto pay.
What if I have a credit balance, and Frontier owes me a refund?
Frontier will issue you a pre-paid MasterCard, which may take up to 60 days to arrive. Be sure to give us your correct mailing address.
How do I follow up once I disconnect service?
If you have any questions, call 1.800.921.8105.
Be sure to return your Frontier equipment within 30 days of your Disconnect Date
To avoid extra charges, you must return the equipment (internet routers, DVRs, Set-Top Boxes) that you have been leasing from Frontier.
It's easy to return your equipment
- A prepaid return mailer will be sent to you on your disconnect date. If you're moving, let us know your new address and when you will get there.
- Pack up your equipment in the boxes Frontier sends you. Use the shipping labels we provide.
- If you need more boxes and labels, order from frontier.com/returns
For more questions, call 1.800.921.8105.