To make a claim on malfunctioning or damaged equipment that’s covered, call 1.866.442.3179 between 7 a.m. and 11 p.m. ET, 7 days a week (excluding national holidays). Speak directly with a U.S.-based agent who will guide you through the process. (Claims cannot be submitted online at this time.)
You do not need to show proof of purchase. Frontier Secure covers most makes, models and manufacturers (that meet OS eligibility, in the case of an Internet device, or is an LCD, LED, or Plasma TV).
There is a limit to the number of claims you may make. Each Frontier Device Protection Plan has its own 12-month aggregate claim limit. This means that during a 12-month period, starting with the initial claim, customers are limited to claims totaling no more than that amount.
Please read the Terms of Service for more information. Note: You cannot pay for an upgrade at the time of a claim in order to get a better replacement product. We repair or replace with like kind and quality.