Forgot My Username or Password

Did you forget both your primary Frontier username and password? Don't worry! Our Tech Support team can retrieve them for you or help you change them. You will have to contact us directly so we can be sure it's you. Please call 1.877.462.0488.

Here's how to change your password—and tips for creating a secure password.

Type of Password How to Change Your Password
Frontier ID password
  1. Log In to  Frontier ID sign-in page and click My Profile.
  2. Click Change my password in Frontier ID, Password & Email Notifications section of page.
  3. Enter your old password, enter new password, re-enter new password, and click  Save.
Forgot your Frontier ID Username or Password? Click Forgot? on  Frontier ID Sign In page.
Frontier email password
  1. Log in to  Frontier Account Editor* with your current email address and password.
    * You must be on the Frontier network to access the Frontier Account Editor. If you are in a hotel or at the office, you may not be able to access the Frontier Account Editor.
  2. Click Password in Account Management section and type in new password twice.
  3. Click Change Password button.
Watch  Reset Your Frontier Email Password.

Forgot your Frontier email password? You'll have to call us. For your security, you'll be asked to confirm your identity by phone before we can reset your password.
Wi-Fi network password Follow these instructions for your specific Frontier-provided router. We'll show you how to access its built-in software and change the password.

Password change tips: For your security, your password:

  • Must be 8–20 characters in length with no spaces
  • Must include at least one number and one capital letter
  • Cannot contain your user ID, first name, last name or answer to your security question
  • Cannot include more than 3 of the same letters/numbers in a row, like 222 or bbb
  • Cannot include 4 consecutive characters on the keyboard, like asdf or 1234

If the Frontier Account Editor decides your password is too easy to guess, you'll asked to choose another password.

Still need help? Call 1.800.239.4430 or Live Chat

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