Troubleshooting internet issues

If you’re having trouble connecting to the internet with all of your devices, try these tools and tips.

Do you have a service outage?

If you’ve lost connection, check to see if there is a service outage in your area before you reboot your equipment.
Service address

No outage? Check your router or equipment

Often, the best way to troubleshoot internet issues is to restart or reboot your devices.
  1. Try restarting your router. Watch the video below or learn more.
  2. Fiber internet customers: If restarting your router doesn’t work, check the power to, or try restarting, your Optical Network Terminal (ONT). Learn how.

Phone customers: Learn how to troubleshoot phone issues.


How to restart your router

Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.

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