Update Email Username and Password

If you decide to change your Frontier email address (username) and/or password, you'll need to store that new information in your email program. Here are step-by-step instructions to change your email address for Mac Mail, Outlook and Windows Live Mail.

To update or change your username in Mac Mail:
1 Launch Mac Mail and click Mail in the top menu
2 Click Preferences
3 Click on the Accounts tab
4 Enter your full email address in the User Name field. If your password has changed, enter your new password in the Password field.
5 Close the Accounts window and Save your changes.

Instructions for the PC versions of Microsoft Outlook 2010, 2013, or 2016

Outlook Version 2010 for PC

To update or change your username in Microsoft Outlook 2010:
1 Launch Outlook and click File from the menu at the top of the screen
2 Click Account Settings
3 Click the email account that you are updating and then click Change
4 Enter your full email address in the User Name and Email Address fields. If your password has changed, enter your new password in the Password field.
5 Click Next > Finish > Close.

Outlook Version 2013 or 2016 for PC

To update or change your username in Microsoft Outlook 2016:

1 Launch Outlook and click File from the menu at the top of the screen
2 Click Account Settings
3 From the drop-down menu that appears click Account Settings again
4 Click the email account that you are updating and then click Change
5 Enter your full email address in the User Name and Email Address fields. If your password has changed, enter your new password in the Password field.
6 Click Next > Finish > Close.

Instructions for the Macintosh Version of Microsoft Outlook

To update or change your username in Microsoft Outlook for Macintosh

1 Launch Outlook and select Outlook from the menu at the top of the screen
2 Click on Preferences from the drop-down menu
3 Click on Accounts
4 Enter your full email address in the User Name and Email Address fields. If your password has changed, enter your new password in the Password field.
5 Click the close button (red circle) in the upper left-hand corner of the window.

Versions 2008, 2009, 2011

Windows Live Mail Version 2008 or 2009

To update or change your username in Windows Live Mail 2008:

1 Launch Windows Live Mail, from the left-hand side menu, right click on the account you need to change
2 Click Properties from the menu for the account you wish to edit
3 Enter your full email address in the Email address field
4 Click the Servers tab
5 Enter your full email address in the Email Username field. If your password has changed, enter your new password in the Password field.
6 Click Settings and verify that Use same settings as my incoming mail server is selected and click OK
7 Click Apply and then click OK.

Windows Live Mail Version 2011

To update or change your username in Windows Live Mail 2011:

1 Launch Live Mail and click Accounts in the menu at the top of the screen
2 Click Properties
3 Enter your full email address in the Email address field
4 Click the Servers tab
5 Enter your full email address in the Email username field. If your password has changed, enter your new password in the Password field.
6 Click Settings and verify that Use same settings as my incoming mail server is selected and click OK
7 Click Apply and then click OK.
Still need help? Call 1.800.239.4430 or Live Chat

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