Support Wizard

Try to visit one of your favorite websites.

If you can get to other sites, the website you can’t reach may be gone or temporarily unavailable.

Let's quickly rule out a service outage at your address.

Enter your billing telephone number* below.

Billing Telephone Number*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

Clear your web browser’s cache and cookies on the device that cannot go to the website you want.

On your computer:

1. Find your browser's main menu button and look for Settings, Options or Tools. You'll find:
   • "Clear browsing data" under "Advanced" in Google Chrome.
   • "Cookies and Site Data" under "Privacy & Security" in Mozilla Firefox.
   • "Clear browsing data" on the "Settings" tab in Microsoft Edge.
   • "Delete browsing history" under "Safety" in Internet Explorer.
2. Click and follow the onscreen instructions for your type of browser.

On your smartphone or tablet, go to your device's Settings.

• On an iPhone or iPad, you're probably using Safari. Scroll down and tap Safari, then scroll down to find "Clear History and Website Data". Tap to clear the data.
• On an Android device, go to Apps and find your browser. Tap on Storage and look for buttons to clear your cache and cookies.

Reboot your computer or device.

Try to visit the website again.

Try a different type of web browser.

If you’re using Google Chrome, for example, open Mozilla Firefox, Microsoft Edge, Internet Explorer, or Safari.

Use our Automated Troubleshooting tool.

Log in to begin and let us refresh your equipment.

If you can't log in, reboot your Frontier router, gateway or modem manually:

• Unplug the unit
• Wait 30 seconds
• Plug it back in
• Give it a few minutes to fully power up

Try again to visit the website you wanted on your original device.

If you can visit other websites, but not the one you want, the website may have been removed or may be down for service.

Wait an hour or so and try again.

Here's what to do about your service outage.

To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.

Your usual web browser is having an issue with the website you want to visit.

Check your usual web browser for updates. Go to the browser’s settings or options and search for “updates”.

The website may require certain software to work properly, such as Adobe Flash or Java. Check to see if your computer has updates waiting to be downloaded or installed.

You may have to use a different web browser for this website, at least for now.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.