phone/cant-make-calls

Support Wizard

You can’t make phone calls from your primary home phone.

Did you receive the phone call? Yes No

Support Wizard

Try to place a call from your secondary landline phone.

Did you receive the phone call? Yes No

Support Wizard

The problem seems to be with your primary phone.

Plug the problem phone into a different phone jack in your house. Try to place a phone call from each phone jack in your house.

If you can’t place a call from any of the phone jacks, consider replacing the phone.

Did you receive the phone call? Yes No

Support Wizard

Let’s find out if you can receive phone calls.

Use your cellphone or contact someone and have them call your home phone number.

Did you receive the phone call? Yes No

Support Wizard

When you pick up your phone to make a call, you may hear a "stutter tone".

This means you have a new voicemail message. A stutter tone sounds like a dial tone going on and off a few times, quickly. Then it changes to a normal dial tone.

Did you receive the phone call? Yes No

Support Wizard

Wait 2 or 3 seconds for the stutter tone to stop and become a normal, steady dial tone.

Start your call only when you hear the steady dial tone.

Did you receive the phone call? Yes No

Support Wizard

Another type of alert signal is a fast dial tone.

A fast dial tone is an intermittent beeping sound. It lets you know you've left your phone off the hook.

Did you receive the phone call? Yes No

Support Wizard

Check that all the phones in your house are hung up properly.

Did you receive the phone call? Yes No

Support Wizard

Double check your dialing.

It’s possible your phone isn’t registering all the numbers you’re pushing. Do you need to dial the area code for a local call? Did you remember to dial a 1 before the area code? Double check your dialing and try dialing again.

Did you receive the phone call? Yes No

Support Wizard

You may have an issue with the phone wiring in your home.

You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.800.921.8101 to find out.

If you prefer, you may choose to hire an electrician instead.

Did you receive the phone call? Yes No

Support Wizard

We're glad the Support Wizard was able to help you resolve this issue.

Did you receive the phone call? Yes No

Support Wizard

Please contact Frontier Technical Support.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.

Did you receive the phone call? Yes No