-
Sign In
- English
- Español
-
{{City}} {{State}} (change)
What is your service zip code?
Enter your zip code to find the products we offer in your area.
Check Availability
Back
Support Wizard
Let's check for the simplest problems first.
- Check that all the phones in your home have been hung up.
- If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack.
- If you have no dial tone on your cordless phone, check the battery and charge it if it's low.
- Make sure your cordless phone's base unit is plugged into a working electrical outlet. Also make sure the phone cord is plugged securely into the wall phone jack.
Please select an option before you continue.
Use our Automated Troubleshooting tool.
Log in to begin and let us refresh your equipment.
If you can't log in, reboot your Frontier router, gateway or modem manually:
- Unplug the unit
- Wait 30 seconds
- Plug it back in
- Give it a few minutes to fully power up
Please select an option before you continue.
There may be an issue with the phone wiring in your home.
You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.800.921.8106 to find out.
If you prefer, you may choose to hire an electrician instead.
Please select an option before you continue.
The problem is with the telephone itself.
If your phone’s battery can’t take or hold a charge, you may need a new battery. Consult your phone’s user manual to find out how to order the right battery.
If only one of your phones can’t get a dial tone, or one phone causes the others not to work, you may need a new phone.
Please select an option before you continue.
We're glad the Support Wizard was able to help you resolve this issue.
Please contact Frontier Technical Support.
We can help you further troubleshoot the problem and schedule a service appointment if needed.
