Support Wizard

The next step depends on your type of phone service: digital voice or non-digital voice.

Use our Automated Troubleshooting tool.

Log in to begin and let us refresh your equipment.

If you can't log in, reboot your Frontier router, gateway or modem manually:

• Unplug the unit
• Wait 30 seconds
• Plug it back in
• Give it a few minutes to fully power up

The next step depends on your type of phone: cordless or corded.

If you were unable to charge your phone’s battery, you may need to buy a new battery.

Check the other cordless phones in your home.

Check the other corded phones in your home.

Try swapping phones.

Plug the phone with no dial tone into the same wall jack as a phone that does have a dial tone.

There may be an issue with the phone wiring in your home.

You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.800.921.8101 to find out.

If you prefer, you may choose to hire an electrician instead

Remove all the phones in your home from their wall jacks.

Plug one phone back in.

Plug all your phones in, one at a time, checking each for a dial tone.

All your phones are plugged back in.

Unplug the phone with no dial tone and plug in the next phone.

The problem is with the telephone itself.

If your phone’s battery can’t take or hold a charge, you may need a new battery. Consult your phone’s user manual to find out how to order the right battery.

If only one of your phones can’t get a dial tone, or one phone causes the others not to work, you may need a new phone.

Here's what to do about your service outage.

To get outage updates you can add your mobile number to your account and we'll text you updates.

1. In My Account, select My Profile and then My Contact Information & Notification Preferences.
2. Add your mobile number and don't forget to verify it. 

Note: If we already have your verified mobile number, you're all set.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.

If you subscribe to Frontier^® Fiber Digital Voice, Frontier Digital Voice or Unlimited Digital Voice, please call 1.800.921.8101 for assistance.

All other Frontier phone service customers, please call 1.800.921.8104.