What is Identity Protection?

Identity Protection helps detect suspicious activity with your personal information and financial accounts. It can help you respond quickly to potentially fraudulent actions and keep you from becoming a victim of identity theft.

What’s included with Identity Protection?

Identity Protection has two key parts: Personal Information Monitoring and Credit Bureau Monitoring and Reporting. With Identity Protection, you get the following features and support:

Credit monitoring

Monitors your credit reports and credit score from each of the three major bureaus (Experian®, Equifax®, and TransUnion®) alerting you of key changes that could be early indicators of fraud

Dark Web Monitoring

CyberAgent® Dark Web Monitoring alerts consumers if a threat to their identity is found on the dark web and other known malicious sites.

SSN Trace Monitoring

You will receive a notification if your SSN is used to access credit, make purchases, commit crimes, and if a new name, nickname, or address becomes linked to your SSN.

Identity Theft Insurance

Up to $1M in Identity Theft Insurance reimburses you for eligible out-of-pocket identity restoration expenses, including legal fees, childcare and elder care costs, and even loan reapplication fees.

Full-Service Restoration

Recover from an identity theft event more quickly with the support of certified restoration specialists. Our bilingual agents help guide you through the process of restoring what is rightfully yours.

Lost Wallet Assistance

Identity Protection gives you a digital wallet where you can easily save and store your payment and identification information. If your physical wallet is lost or stolen, you can quickly replace and cancel cards.

Child Social Media Alerts

Sharing too much personal information on social media can risk a child’s identity, safety, reputation, and expose them to bullying.  If your child posts something questionable on social media, you’ll get an alert.

Additionally, your whole family can be protected with the optional Identity Protection Family Add-On.  This provides full coverage for an additional adult and protection for up to 10 dependent children.

How do I order Identity Protection?

To be fully protected, it is important to not only order Identity Protection, but also to access your account and enter your personal information and financial accounts.

To order

  1. Sign in to your account here.
  2. Check out all the additional services we have to offer, or scroll down to Identity Protection.
  3. Click Add to Cart and follow the steps to Checkout.
  4. Look for an email confirming your subscription and a second email with your login link.

How do I activate Identity Protection?

After ordering Identity Protection, you’ll receive two emails. The first will confirm your subscription and contain links for support and other important services.  The second will invite you to login to the Identity Protection portal and will contain a link for you to connect.

You can also access the portal directly as described below.  The enrollment steps vary depending on how you ordered Identity Protection.

If you ordered by phone

  1. Go to idmonitoring.frontier.com. Enter your username and password and click Submit.
  2. Enter your date of birth and Social Security Number.
  3. Agree to the Terms and Conditions and Privacy Policy. Select Create Account.
  4. Answer a few questions to verify your identity and select Submit.

If you ordered online

  1. Go to protectme.frontier.com. Enter your username and click Submit.
  2. Agree to the Terms and Conditions and Privacy Policy. Select Create Account.
  3. Answer a few questions to verify your identity and select Submit.

What if I need help?

For help enrolling or setting up an Identity Protection account

Contact the Frontier Secure Support Center
7 AM to Midnight ET, 7 days a week, 365 days a year

Managing and resolving an identity theft event notification

Contact Identity Protection Customer Support
24 hours a day, 7 days a week, 365 days a year

    Important notes

    • If provided for monitoring, your Social Security Number is kept in a secure location and is only used to periodically check our proprietary databases.
    • We can’t tell you where your Social Security Number, credit card number or debit card number was found. This is a security measure. Global ID Monitoring and its partners keep all details confidential to prevent hackers from gaining access to our business system and your data.
    • If you receive an alert email indicating a change or irregular use of your data, please log in to your Global ID Monitoring dashboard to get more information.

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