How to troubleshoot if you can't make calls but can receive them

1. Check for billing issues: Your phone service could be affected if there’s a billing issue, like an expired payment method.
2. Check your voicemail: If you hear a stuttering dial tone that sounds like rapid beeping, it means you have a voicemail message. You can still make calls.
3. Test with a corded phone: If you have multiple phones, try testing with a corded phone. Sometimes cordless phone buttons may not be working or your touch tone isn’t recognized.
4. Wait for your order to process: If you’ve recently placed an order to change your service or service provider, you may have trouble making calls. Chat with us for support.

1. Can’t make long distance calls: If you can call locally but not long distance, visit our long distance troubleshooting page.
2. Can’t call one specific number: Make sure you’re dialing the correct number, whether it’s a 7-digit or 10-digit number, and using a 1 before the number if necessary. If you’re dialing the number correctly, it’s possible that number blocked you.
3. Can’t call one specific area code: If you recently transferred your phone number from another company, the process may be incomplete. Chat with us for support.
4. No dial tone: If your phone service has no dial tone, visit our troubleshooting for no dial tone page.

Still having issues? Next, identify which phone connection you have, then try the additional troubleshooting steps for your specific connection.