Fire TV Stick set up and support

Get your Amazon Fire TV Stick 4k Plus set up so that you can start watching all the live TV and local channels you love.

What do I need to get started?

Make sure you have the following parts, accessories, and information ready:

  • The Fire TV Stick 4K Plus and in-box accessories.
  • A TV with an available HDMI port.
  • An active Amazon account.

Note: Don’t have an Amazon account? Visit Amazon’s Create Account page to sign up for free.

How do I set up Fios TV on the Amazon Fire TV Stick?

Follow these steps to install and activate your Fios TV service:

  1. Unbox & connect to power: Unpack your Amazon Fire TV Stick, power adapter, USB cable, remote, and batteries. Connect the USB power cable to the Fire TV Stick and plug the adapter into a power outlet.
  2. Plug into HDMI port: Plug the Fire TV Stick directly into an open HDMI port on your television. Set your TV to the matching HDMI input/source.
  3. Sign in / sign up with Amazon account: Follow the on-screen prompts using the Fire TV Stick remote to connect to your home Wi-Fi. Sign in with your Amazon account, or create a free Amazon account if you don’t already have one.
  4. Download the Fios TV Home App: Go to the Find (search icon) in the menu on your Fire TV Stick home screen. Search for “Fios TV”, select the app, and click Get to download.
  5. Sign in to Frontier account: Launch the Fios TV App, select the Frontier option on the sign in screen, and sign in with your Frontier email and password.
  6. Start watching: Once signed in to Fios TV, your live channel guide and on-demand library will load automatically.

FAQs

Search for the Fios TV app by going to Find on the main menu. Select Get or the Shopping Cart icon to download the app. When your download is complete, select Open to launch the app.

If you created an account without a password, simply press the Back button on your remote instead of entering a password. Use your mobile phone or computer to visit the on-screen web address (amazon.com/code) and enter the verification code.

If you are experiencing issues with your Fire TV remote, please visit Amazon Fire TV Remotes Help troubleshoot.

You can use the Fire TV App to pair your Fire TV remote.

Note: Make sure your mobile device and your Fire TV device are on the same Wi-Fi network.

  • Open the Fire TV app on your mobile device.
  • Use the Fire TV app to navigate to Settings from your Fire TV menu.
  • Select Controllers & Bluetooth Devices.
  • Select Amazon Fire TV Remotes.
  • Select Add New Remote.
  • Select the remote you want to pair.
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