IMPORTANT NOTICE

Cloud storage discontinuation

We are decommissioning our cloud storage services, such as Content Anywhere, October 30, 2026. Starting September 30, 2026, you will not be able to add new content. We understand that your digital content is valuable, and we want to ensure you have a smooth transition. Please review the following instructions carefully to secure your files.

ACTION REQUIRED:

Please download your files before October 30, 2026, to prevent permanent data loss.

What cloud storage services will be discontinued?

We want to ensure all customers know if they are impacted by this change. You may know this service by the following names on your account statement:
  • Content Anywhere
  • Content Anywhere Pro
  • Frontier Secure Peace of Mind Hard Drive Back Up
  • Frontier Secure Backup & Sharing
  • HDrive Backup & Sharing
  • My Storage Place

How to download your content

We strongly recommend downloading your photos, videos, and documents immediately.

Desktop / web

Launch the Desktop app or go to the web portal and download your files to your computer or an external hard drive.

 

Need to get the app again? Download for Mac or PC.

iOS app

You can transfer your files directly to your iCloud drive. Please ensure you have enough storage before transferring.

 
Need to re-install or update the app? Please visit the App Store.

Android app

The Android app is no longer available in the Google Play Store. If you are an Android user, please download your files using the desktop or web application.

 
Download for Mac or PC.

If you have trouble accessing your files or need support with the download process, please contact Frontier Secure support at 1-888-620-3663 (available 7 AM – 12 Midnight, 7 days a week)

Important timeline & access changes

Please take note of these critical dates to ensure your content is safe.

Before September 29, 2026

Full service availability. You may continue to upload, view, and download your files as usual.

September 30, 2026

The service will switch to read-only. While you can still view and download your existing files, you will not be able to upload new content.

October 30, 2026

Cloud storage will be fully decommissioned. This is the final day you can access your account to download your content.

After October 30, 2026

All remaining content will be removed from the cloud. If you need access after this date, call 1-888-620-3663 to request a data recovery.

FAQs

 

Why is this service being discontinued?

Frontier is decommissioning the Content Anywhere (FTR Cloud) service to streamline our offerings and focus on providing other core security and connectivity services.

Will I lose all the files and photos I have saved in the cloud?

To prevent losing any of your saved data, it is critical that you download all your files from Content Anywhere as soon as possible. You will be able to view and download your data when the system switches to read-only in mid-September, but all access will be permanently lost after October 30, 2026.

My Content Anywhere service is part of a bundle. Does this mean my other Frontier services are changing or being cancelled?

Not at all! If your Content Anywhere service is part of a larger bundle, your other services will remain active. Only the Content Anywhere service will be removed from your current bundle.

Is there a replacement for this service?

Frontier is no longer offering a proprietary cloud storage service. However, to support our customers, Verizon is offering a “one month on us” for customers opening a new Verizon Cloud account. To take advantage of this special offer, call Verizon directly at 1-800-922-0204 to add a Cloud plan to your current wireless service or to set up a new wireless plan.

I missed the October 30 deadline. Can I still get my files?

While the final date for standard account access is October 30, 2026, your files may still be accessible after the deadline. Please contact Frontier Secure Support immediately at 888-620-3663 to inquire about retrieval options before this final deletion deadline.