We work hard to bring you the best value possible and to keep our rates unchanged. At times, however, we may raise prices including to help offset the rising costs of providing services. When increases occur, we give you notice in advance.

Internet

You can find your internet charge in the Monthly Service Charges section of your bill.

You’ll see the increase on your bill when your promotion ends. You can see the end date in the Monthly Service Charges section of your bill. Here's an example:

Billing Insert - Internet

Carrier Cost Recovery Surcharge

This fee recovers costs associated with various federal, regulatory fees and programs. This is a Frontier fee, not a government fee.

You can find this charge under the Monthly Service Charges section of your bill. Here's an example:

Billing Change

Digital Phone Unlimited

You can find the charge for your plan under the Monthly Service Charges section of your bill.

You’ll see the increase on your bill when your promotion ends. You can see the end date in the Monthly Service Charges section of your bill. Here's an example:

Billing Change

VoIP Administrative Fee

This fee covers part of the rising costs of providing VoIP (voice over internet protocol). This is a Frontier fee, not a government fee.

You can find this fee under the Monthly Service Charges section of your bill. Here's an example:

Billing Change

Set Top Box and DVR Equipment

These charges are for the equipment used to provide you with TV service. You receive a charge for each device you have.

You can find the charges for this equipment under the Monthly Service Charges section of your bill. Here's an example:

Billing Change

Sports/Broadcast TV Fee

This fee covers the rising costs of supplying local channels and sports networks. This is a Frontier fee, not a government fee.

You can find this fee under the Monthly Service Charges section of your bill. Here's an example:

Billing Change

Convenience Fee

We charge a Convenience Fee when customers make a payment with an agent by phone. We offer free, easy, and secure ways to pay your bill online in the MyFrontier Mobile App and with our automated phone system.

You can find this fee under the Other Charges and Credits from Prior Period(s) section of your bill. Here's an example:

Billing Change

If you have any other questions, please call us

1.866.933.1476