PRICE CHANGES

We strive to provide you with the best possible service at competitive and affordable rates. But, as we work to deliver an exceptional experience, we sometimes face higher costs—whether that's investing in our network or paying TV channels for their programming and content. As a result, your services may see a price increase.

We understand the importance of transparency and want to keep you informed about pricing changes. That’s why we’ve done our best to answer the most common questions you may have below. 

Internet

What’s changing, and where can I find more info?

Your internet service will increase. You can find more details on page 3 of your bill. Here are some quick ways you can access your bill: online or on your app. If your service is on a price guarantee, this will not occur until that promotion expires.

Why is my Internet service increasing?

We know your internet is important to you. That’s why we’ve committed to expanding our 100% fiber-optic network to as many homes as possible. We try hard to keep our rates low, but rising costs to service our customers and network expansion have driven the change in pricing. We’ll continue to invest in building and maintaining our network while offering internet at competitive rates as we work to bring you the best experience possible.

Are there discount programs available?

We are a proud participant in the Affordable Connectivity Program (ACP), a federal assistance program designed to help income-qualified households afford the internet service they need for work, school, healthcare, and more. Qualifying households can receive free or low-cost internet through credits of up to $30 per month. Frontier is pausing ACP enrollment on 2/4/24 at 11:59 PM ET to ensure customers have time to successfully register by the government's deadline of 2/7/24 for new ACP applicants. Learn more.

TV Packages

What is changing?

The cost of your internet and TV services will increase.

If your service is on a price guarantee, this will not occur until that promotion expires.

What is the Broadcast Surcharge? What is changing with it?

The Broadcast Surcharge is a pass-through fee to recover a portion of the costs local TV stations charge network providers to carry their broadcasts.

The Broadcast Surcharge will also increase by $6.

Why are these prices increasing?

We always work hard to keep affordable rates, but the rise in programming costs —covering movies, shows, and sports—is directly linked to increased expenses from TV networks. These costs for programming are rising across the industry due to intensified competition for content. Despite this challenge, our TV packages continue to be competitively priced, providing a wide array of channels and sought-after content for you and your family at a fair and reasonable value.

Where can I find these rates on my bill?

You can find the rate for your selected TV package and the Broadcast Surcharge as a tax on page 3 of your bill.

Here are some quick ways you can access your bill: online or on your app.

Do you offer any alternative options?

To give you more TV options, we’ve partnered with YouTube TV to offer you something new and better—for less.

With YouTube TV, get the same LIVE TV channels you know and love—live sports, breaking news, must-see movies, and shows. Plus, as a Frontier^® customer, you can take $10 off/mo. on top of YouTube TV’s already low price:

100+ LIVE channels
Unlimited DVR space included and 6 accounts to share
No cable box needed, no long-term contracts, and no hidden fees

Find out more

Security and Support Services

What’s changing?

The monthly discounts for the following services will change.

The Frontier Secure discount of $5 will expire.
The Multi-Device Security (MDS) discount of up to $6 will expire.

Where can I find these discounts/rates on my bill?

If you’ve selected any of the Security and Support Services listed above, you can find the applicable charge(s) on page 3 of your bill.

Here are some quick ways you can access your bill: online or on your app.

Why are these discounts expiring?

We work hard to keep our rates low for our customers, but rising costs have driven a change in our pricing as we continue to invest in providing you with the best experience possible. Our security packages are still offered at a competitive rate and an excellent value.