With Frontier Get Away Vacation Service, your Frontier services can be ready and waiting for you when you return—and save you money while you’re away! Depending on your location and the services to which you currently subscribe, Get Away Vacation Service:
Instead of canceling your Frontier services, you can put them on “hold.” This allows you to keep your number and frontier.net email address. Services that may be suspended include Residential Voice, Internet and Video, but not optional services like Frontier Secure, Frontier Wire Care, directory listings and the like. DISH subscribers must contact DISH. To find out if your services qualify, call 1.800.921.8101.
No. Because you’re only temporarily suspending your service, there is no cancellation fee. However, the “clock” on your promotional rate will continue to run throughout the duration of your suspension. If you are on a term without promotional pricing, the term will be extended by the number of months the service is suspended.
You can suspend your qualifying services for a minimum of two months (60 days) and up to nine months (270 days) during a 12-month period.
Yes, there’s a one-time charge of $39.99.
If a phone line or internet service is required for your home security system, you will need to leave all your services active. Individual services cannot be left active while others are suspended.
Yes, existing voicemail messages may be accessed through your local or toll-free voicemail access number. No new voice messages can be left on your line while your line is on vacation service. Additionally, all calling features, including caller ID, call waiting, call forwarding, are suspended.
Yes. Your frontier.net email address remains active and you can access your emails anywhere in the world via webmail.
Just give us 48 hours’ notice of the date change, and we’ll have your services working when you return.
To take advantage of Frontier Getaway Vacation service, your account must be in good standing and in service for at least 30 days. After stopping Vacation Service, you must wait at least 30 days before starting it again. To order, give us a call at 1.800.921.8101.