Billing Issues

Below are the answers to some questions you may have, and you can always download the  Billing User Guide. There is also an easy-to-use Help option within the Enterprise Portal. If you still need help, chat with us online, give us a call, or contact Customer Service.

  • Resolve Disputes: If you ever need to resolve disputes regarding your payments or account, give us a call!
  • Trouble Paying Bill: If there's going to be a problem paying your bill by the day it is due, for any reason, contact us. The Collections Department can also help with payment arrangements either by  email or calling 1.800.921.8105.
  • Obtain a Refund for a Credit Balance: If you have a live account with a credit balance, please contact customer service at 1.800.921.8102 to request a refund. If you have a closed account with a credit balance, a refund will automatically process 1–3 billing cycles from the date the account was closed and will be mailed to the final billing address given when the account was closed.
Still need help? Call 1.800.921.8102 or Live Chat

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