How to restart your router or set-top box

Often, the best way to resolve internet issues is to restart your devices. For eero-specific help, please visit our eero support page.

Fiber 2 Gig customers: Get help with your Ultrafast Wi-Fi 6E System.

Fiber 5 Gig customers: Get support for your TP-Link Archer AXE300 router.

Do you have a service outage?

If you’ve lost connection, check to see if there is a service outage in your area before you reboot your equipment.
Service address

No outage? Check your router or equipment

Often, the best way to troubleshoot internet issues is to restart or reboot your devices.
  1. Try restarting your router. Watch the video below or learn more.
  2. Fiber internet customers: If restarting your router doesn’t work, check the power to, or try restarting, your Optical Network Terminal (ONT). Learn how.

Phone customers: Learn how to troubleshoot phone issues.


How to restart your router

Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.

Fiber internet customers

If you’re a fiber internet customer and restarting your router didn’t work, check the power to your Optical Network Terminal (ONT) or try restarting it.

How to restart your set-top box

For help restarting your TV set-top box, follow these five steps.
  1. Unplug your set-top box’s power cord from the electrical outlet.
  2. Wait 15 seconds, then plug it back in to the electrical outlet.
  3. Turn on the set-top box and TV (ensure it’s on the correct input setting).
  4. Wait a few minutes while the Interactive Media Guide updates. Follow any on-screen instructions.
  5. Check to see if this resolves your issue. If it doesn't, the set-top box might need to be re-initialized. Please chat with us for help.
Note: Be sure you're disconnecting only the electrical power cord — not the coaxial cable. A coaxial cable that isn't fastened securely can cause problems. Make sure all connections are secure.

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