How to restart your router or set-top box

Often, the best way to resolve internet issues is to restart your devices.

For eero-specific help, please visit our eero support page. Or, visit our Ultrafast Wi-Fi 6E System support page for 2 Gig internet.


First, check for a service outage

If you have no connection, check to see if there is a service outage in your area before restarting your equipment.

Enter your billing telephone number to check for an outage.*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

No outage? Try restarting your router

  1. Press the power button or unplug the power cord to your router.
  2. Turn the router back on or plug it back into the electrical outlet and wait 30 seconds.
Note: If all of your router’s lights are off, please check to make sure it has power before attempting a restart.
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How to restart your router

Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.

Fiber internet customers

If you’re a fiber internet customer and restarting your router didn’t work, check the power to your Optical Network Terminal (ONT) or try restarting it.
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How to restart your set-top box

For help restarting your TV set-top box, follow these five steps.
  1. Unplug your set-top box’s power cord from the electrical outlet.
  2. Wait 15 seconds, then plug it back in to the electrical outlet.
  3. Turn on the set-top box and TV (ensure it’s on the correct input setting).
  4. Wait a few minutes while the Interactive Media Guide updates. Follow any on-screen instructions.
  5. Check to see if this resolves your issue. If it doesn't, the set-top box might need to be re-initialized. Please chat with us for help.
Note: Be sure you're disconnecting only the electrical power cord — not the coaxial cable. A coaxial cable that isn't fastened securely can cause problems. Make sure all connections are secure.

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IN THIS ARTICLE
  • Check for a service outage
  • Restart your router
  • Restart your set-top box

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