Watch the short video for a breakdown of your bill. Or read detailed explanations for each section of your bill below.
Get a quick overview of the information on your monthly billing statement and what it means for you.
We’ve broken down your bill with helpful visuals and explanations so you can better understand every detail.
The Account Summary section provides a view of your current charges and the charges from the previous billing period.
This section lists recurring service charges or credits related to services like:
Promotional periods will be listed after the service. Example: Product Term MM/DD/YY – MM/DD/YY. Promotional credits are shown with an expiration date. Example: $15.00 discount through MM/DD/YY.
This section of your bill shows one-time charges and credits, partial month charges and long distance plans.
This section includes taxes and surcharges, which are mandated at the local, state and federal level. Other taxes or charges may come from Frontier.
Taxes are assessed on the full price of service, not discounted or promotional rates.
Occasionally, you might find a charge on your bill that you’re unfamiliar with. Here are some less-common charges.
Watch this video to learn about unusual or unexpected charges that can occur when you add or remove services.