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You may be able to save the cost of professional installation by installing your Internet service yourself. Contact customer service to make sure you're eligible to order a self-installation kit and that you get everything you need.

Order the Self-Installation Kit When you order your kit, your Service Order Due Date is the date your Frontier High-Speed Internet service will become active and your billing will begin. You can't complete installation or download Frontier software until that date.

We'll tell you your Service Order Due Date by email or phone call. It is usually within 48 hours after you place your order.

Your Self-Installation Kit should arrive within 3 to 4 business days of your Service Order Due Date and includes:
Install the equipment Frontier High-Speed Internet installation is a three-step process that should take about 30 minutes:
  1. Install DSL filters on phones (if needed). Filters block DSL signal from reaching telephone, fax, or answering machine, preventing static or hissing. Except for DSL modems or wireless routers, every telephone machine sharing the phone line that has Frontier High-Speed Internet requires a filter.
  2. Install Router or Gateway. Plug in power supply, connect to Internet source, connect to computer.
  3. Install DSL software on computer. Avoid software installation problems by exiting all programs and temporarily disabling anti-virus or fax software. Need assistance? Call 1.800.584.3384, 24 hours a day, 7 days a week.
Be sure to see the Video Gallery on this page and download the self-installation guide that's appropriate for you: Here are Quick Start Guides for several types of routers: For device-specific instructions for configuring your router or gateway for wireless use, see Configure My Router.
Use My Fax Program To use your fax program, you may need to disconnect your Internet connection and connect your dial-up modem. If you plan to use the same phone line your High-Speed Internet is on, you will need a filter.

If your fax program is compatible with High-Speed Internet, contact the program's manufacturer for information on coordinating the fax program with your connection. Our help desk does not support third party software such as fax programs.
Still need help? Call 1.800.239.4430 or Live Chat

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