Check for service outages
Enter your address to see if there's an outage in your area that may be affecting your service.
Do you have a service outage?
If you’ve lost connection, check to see if there is a service outage in your area before you reboot your equipment.
Service address
No outage? Check your router or equipment
Often, the best way to troubleshoot internet issues is to restart or reboot your devices.
- Try restarting your router. Watch the video below or learn more.
- Fiber internet customers: If restarting your router doesn’t work, check the power to, or try restarting, your Optical Network Terminal (ONT). Learn how.
Phone customers: Learn how to troubleshoot phone issues.
How to restart your router
Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.
Get outage updates
The best way to stay informed during service outages is to add your mobile number to your account and we'll text you updates. Here’s how to add your number.
Add your number in the MyFrontier app
- Sign in to the MyFrontier app.
- Select More from the bottom navigation menu, then My Account.
- Under Contact information, select Phone numbers.
- Tap Edit, then Add new number and add your mobile phone number.
- Select Next to validate your number with a security code.
- Select Done when verification is complete.
Add your number in your Frontier account
- Sign in to your account and visit My Profile.
- Under Contact information, select the pencil icon then Add phone number.
- Add your phone number and check This is a mobile number.
- Click Verify to validate your number with a security code.
- Select Done when verification is complete.
Note: If we already have your verified mobile number on file, you’re all set.
Access your account during a service outage
If you have cellular service, you can access your account or pay your bill with the MyFrontier mobile app.
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IN THIS ARTICLE
- Check for a service outage
- Check your router or ONT
- Get outage updates
- Access your account during a service outage
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