Frontier is working tirelessly to restore your services

Report an outage or identify outages in your area

We do everything we can to keep your services running 24/7/365, but occasionally natural and non-natural disasters do interrupt services.

If you would like to report a new residential service outage, or see if there are any outages in your area, please call 1.800.921.8101

If you currently have no power:

  • TV and Internet will not work
  • Your FiOS Digital Voice and Vantage Voice phone service will work for up to 8 hours with the Battery Backup Unit in your Optical Network Terminal (ONT)
  • External ONT is mounted near your water or gas meter
  • Internal ONT is mounted on the wall near your electrical panel
  • Your Battery Backup Unit (BBU) or Power Supply Unit (PSU) is mounted on a wall inside your home
    Click here for photos

Get updates on Social Media

Before, during, and after a severe weather event, we will post important service status updates on Frontier.com, Facebook, and Twitter.

Make sure to like our Facebook page and follow us on Twitter to stay informed with the very latest information.

Get updates on Social Media
Still need help? Call 1.800.921.8101 or Live Chat

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