How to use Frontier voicemail

Dial your Frontier telephone number and press the star button * when you hear the greeting.

Voicemail setup varies by the type service you have. If you don’t hear all of the options, you may not be subscribed to the feature. Please chat with us for more assistance.

1. Listen to message
• Repeat
• Save
• Delete
• Reply
• Send a copy
• Save as new
• Leave as saved
2. Send message
• Enter phone or group list number
• Review message
• Mark as urgent
• Mark as private
• Re-record message
• Report on delivery
• Report on read
• Add or remove recipient
• Send as is
• Exit menu
3. Work with Greetings
• Personal greeting
• Extended absence
• System-generated greetings and name recording
• Busy greetings
• Out-of-office hours greeting
• Forward all calls to voicemail greeting
• Exit menu
4. Mailbox Settings
• Group lists
• Hands-free and time-saver options
• Security options
• Group mailbox options
• Notification options
• Additional settings
• Exit menu
5. Reminders
• Disable settings
• Add new reminders
• Exit menu
6. Review Deleted Messages
• Repeat
• Restore
• Permanently delete
• Reply
• Send a copy
• Next message

You can access voicemail as easily as email, right from your smartphone or computer.

Online

1. Sign in to your Frontier account.
2. Select View active services.
3. Select Open Settings under your voice product tile.
4. Choose Voicemails from the menu.

If you’re unable to access voicemail online, you’ll need to upgrade your voice service. Chat with us to upgrade.

Change your voicemail passcode (PIN) by phone

1. Press 4 for mailbox settings.
2. Press 3 for security options.
3. Press 1 to change your passcode and follow the instructions. Your passcode must be at least 6 digits.

Change your voicemail passcode online

1. Sign in to your Frontier account.
2. Select View active services.
3. Select Open Settings under your voice product tile.
4. Choose Settings from the menu.
5. Select the Voicemail Settings tab.
6. Select Voicemail Passcode and follow the instructions. Your passcode must be at least 6 digits.

It’s important to remember your passcode because your account will be disabled after 3 incorrect tries. To change your password, follow the instructions below.

If you forgot your passcode, chat with us .