Configure your voice service, set up voicemail and customize your calling features
Your account will be disabled after 3 incorrect PIN entries. You received your 6-digit PIN when you placed your Frontier Digital Voice order. If you forgot your PIN, chat with us.
Voicemail navigation and user guide
The MyFrontier app lets you manage your account anytime, anywhere. Download the app today.
Manage your voicemails, see recent calls, change call settings, edit contacts and more from your computer or set-top box.
From your computer
From your Fiber TV set-top box
If you’re a Frontier TV subscriber, tune to channel 9900 to set up Caller ID to display on your TV.
Frontier Digital Voice customers get access to a service called Nomorobo™ that blocks unwanted calls from telemarketers and spam callers for free. How to use Nomorobo:
You’ll receive an email with complete directions on how to stop these calls to your home.
Additional calling feature support
This plan includes 150 minutes of international calls to landline phones in Canada. Unused minutes carry over to the next bill cycle for 12 months—up to the maximum rollover of 750 minutes.
Only available with Frontier Digital Voice 200; Canada is included with Frontier Digital Voice Unlimited.
This plan includes 150 minutes of international calls to landline phones in:
Unused minutes carry over to the next bill cycle for 12 months, up to the maximum rollover of 750 minutes.
Includes 125 minutes of international calls to landline phones in:
Unused minutes carry over to the next bill cycle for 12 months, up to the maximum rollover of 625 minutes. See the plan rates for countries listed above.
My phone doesn’t ring
Check your phone to make sure that the ringer is set to a level that you will hear easily. Or follow these steps:
I have no dial tone
Still experiencing problems? Chat with us.
Your Frontier Digital Voice service requires electrical power to function. In case of a power outage, the battery backup unit will power your basic Frontier Digital Voice services—including 911 dialing—for a minimum of 8 hours. Be sure you have a fully-charged battery inserted in the unit.
Out-of-service back-up phone number
Frontier Digital Voice lets you choose a back-up number where your calls can be forwarded. This is important if you have a power outage and don't have battery back-up. Once your phone service has been restored, the forwarding is stopped automatically.
Back-up numbers can be set up using your Frontier Digital Voice Web Portal:
Note: If you have enabled either Selective Call Forwarding or Call Forwarding, the phone numbers you have set will override the Back-Up Number. If you have Voicemail activated to take your calls or have Simultaneous Ring or Locate Me enabled, your call will go to your specified Back-Up Number.
Frontier Digital Voice service needs your home’s electricity to work. If you lose power, a battery backup unit can power your phone so you can make phone calls, including emergency 911 calls.