Frontier Digital Voice features and support

This plan includes 150 minutes of international calls to landline phones in Canada. Unused minutes carry over to the next bill cycle for 12 months — up to the maximum rollover of 750 minutes.

Only available with Frontier Digital Voice 200; Canada is included with Frontier Digital Voice Unlimited.

This plan includes 150 minutes of international calls to landline phones in:

• France
• Germany
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom
• Vatican City

Unused minutes carry over to the next bill cycle for 12 months, up to the maximum rollover of 750 minutes.

Includes 125 minutes of international calls to landline phones in:

• Hong Kong
• Japan
• South Korea
• Malaysia
• Singapore
• Taiwan

Unused minutes carry over to the next bill cycle for 12 months, up to the maximum rollover of 625 minutes. See the plan rates for countries listed above.

1. Sign in to your account
2. Click Frontier Digital Voice under My Services
3. Click Settings
4. See if any of the following features are enabled:

• Call forwarding to the voicemail access number
• Do Not Disturb is set to send callers to voicemail

Still experiencing problems? Chat with us.

My phone doesn’t ring

Check your phone to make sure that the ringer is set to a level that you will hear easily. Or follow these steps:

1. Sign in to um.frontier.com
2. Click Call Manager
3. See if any of the following features are enabled:

• Call forwarding to the voicemail access number
• Do Not Disturb is set to send callers to voicemail

I have no dial tone

1. Make sure your telephone is plugged into the wall jack.
2. If your phone requires electricity (e.g., cordless phone), make sure it is plugged into a working power outlet.
3. If your phone runs on battery power, make sure the battery is charged.

Still experiencing problems? Chat with us.

Power outages

Your Frontier Digital Voice service requires electrical power to function. In case of a power outage, the battery backup unit will power your basic Frontier Digital Voice services — including 911 dialing — for a minimum of 8 hours. Be sure you have a fully-charged battery inserted in the unit.

Note:

• If the battery is drained or there is no battery present, the Service will not function for any purpose.
• If your home security system is currently using a jack in your house, those same jacks can be used for Frontier Digital Voice without impacting security services. In the event of a power outage, the power limitations apply to your alarm system.
• The BBU will not power your internet services, television services, or computer. You are responsible for buying and/or replacing the battery in the BBU.

Out-of-service back-up phone number

Frontier Digital Voice lets you choose a back-up number where your calls can be forwarded. This is important if you have a power outage and don't have battery back-up. Once your phone service has been restored, the forwarding is stopped automatically.

Back-up numbers can be set up using your Frontier Digital Voice Web Portal:

1. Sign in to um.frontier.com
2. Click Setting
3. Click the Calls tab
4. Set up unavailable call forwarding

Note: If you have enabled either Selective Call Forwarding or Call Forwarding, the phone numbers you have set will override the Back-Up Number. If you have Voicemail activated to take your calls or have Simultaneous Ring or Locate Me enabled, your call will go to your specified Back-Up Number.