How to use voicemail with Unlimited Digital Voice

Listen to messages from anywhere, manage your calls and messages, update your personal greeting and so much more with your Unlimited Digital Voice voicemail.

How to set up voicemail

Follow the steps below to set up voicemail from your current phone or from another phone.

Dial the access number provided to you (or get one here). Or, dial your telephone number and press the star button when you hear the greeting. Note: If you’re setting up voicemail from another phone, you’ll need to enter your 10-digit telephone number next.
Enter your temporary passcode.
Create a new 6-13 digit passcode. Note your passcode in a safe place so you don’t lose it.
Record your name and new greeting.

Voicemail menu options

You can choose the following categories and options from the main voicemail menu.

1. Listen to message

Repeat
Save
Delete
Reply
Send a copy
Save as new
Leave as saved

2. Send message

Enter phone or group list number
Review message
Mark as urgent
Mark as private
Re-record message
Report on delivery
Report on read
Add or remove recipient
Send as is
Exit menu

3. Work with Greetings

Personal greeting
Extended absence
System-generated greetings and name recording
Busy greetings
Out-of-office hours greeting
Forward all calls to voicemail greeting
Exit menu

4. Mailbox Settings

Group lists
Hands-free and time-saver options
Security options
Group mailbox options
Notification options
Additional settings
Exit menu

5. Reminders

Disable settings
Add new reminders
Exit menu

6. Review Deleted Messages

Repeat
Restore
Permanently delete
Reply
Send a copy
Next message

Access voicemail messages online

You can access voicemail as easily as email, right from your smartphone or computer.

Sign in to your Frontier account.
Select View active services.
Select Open Settings under your voice product tile.
Choose Voicemails from the menu.

Reset or change your voicemail passcode

It’s important to remember the passcode you set because it’ll be disabled after 3 incorrect tries. To change your passcode, follow the instructions below.

If you forgot your passcode, chat with us.

Change your voicemail passcode (PIN) by phone

Press 4 for mailbox settings
Press 3 for security options.
Press 1 to change your passcode and follow the instructions. Please note: Your new passcode must be at least 6 digits.

Change your voicemail passcode by web portal

Sign in to your Frontier account.
Select View active services.
Select Open Settings under your voice product tile.
Choose Settings from the menu.
Click the Voicemail Settings tab.
Click Voicemail Passcode and follow the instructions. Please note: Your new passcode must be at least 6 digits.