Frontier Billing Frequently Asked Questions

Using Frontier Bill Pay

You can pay your eBill online by signing into My Account or using the MyFrontier app to make a payment. If you don't have a sign in, you can use Express Pay. For easier, automatic monthly payments, set up Auto Pay. We also offer bill payment options by mail, paperless, in person and by phone.

Make sure you are using your 10-digit phone number along with your 17-digit Frontier account number from your bill. If you still need assistance, please chat with us.

If you have special circumstances and need to make payment arrangements, you may chat with us.

Yes. You can mail payments to:

Frontier Communications
P.O. Box 740407
Cincinnati, OH 45274-0407

Please include your bill stub and write your 17-digit account number on your check or money order.

If you disagree with your payment history or balance due, please chat with us. We'll work with you to address the issue.

If your service is suspended, please chat with us.

If your account is suspended for lack of payment, it is best to speak with customer service and pay your Frontier bill by phone for the fastest action. Your service will be restored once your full payment is received and verified.

You can see your payment and current balance by signing into your account or using the MyFrontier mobile app. You can also check your balance through our automated system simply by saying "Check my balance."

Using Auto Pay

Auto Pay is a convenient option that enables you to schedule your bill to be paid automatically each month on your due date. You only need to complete the Auto Pay enrollment process one time. The enrollment process involves selecting a payment method and authorizing Frontier to automatically process your monthly payments. Once completed, Frontier will draft your bill amount due on the scheduled payment date and you’ll never have to worry about late payments again.

You can change your Auto Pay settings at any time. You can turn Auto Pay off and back on easily. Sign into My Account and find Manage Auto Pay or sign up in the My Payments menu. Please note, if Auto Pay is required to receive a discount, your bill will change if you discontinue it.

Simply sign in to My Account and choose Sign up for Auto Pay from the My Payments menu. Then, add a payment method—a credit/debit card or bank account—by filling in the required details. You can also choose an existing payment method from the list of saved payment methods.

Navigating My Frontier Bill

When you sign into your Frontier account to view your bill online, you'll find your 17-digit account number at the top right of your bill under Key Account Information. On the paper bill, your account number is located at the top left under Account Summary.

Sign in to your Frontier account. Your PIN appears on the right-hand side of the page, under Key Account Info and beside your Account Number.

Understanding My Bill

If you add or change your services, your first bill (following the addition or change) may be higher than a typical month’s bill. This is because, in making additions or changes, you may have incurred one-time charges such as: applicable installation or activation charges or applicable partial month charges.

You may be charged an Early Termination Fee if you cancel a service before the end date of a Promotion or Term Agreement. Look for the words “Term” or “Through” followed by the end date of your agreement on your bill to determine the end date of your promotion term. When you are close to the end of your promotional rate, call us and ask about available options.

Your bill may have been mailed to you before your latest payment was received, or you may have missed a payment. If a payment is not received by the billing due date, you will be charged a late fee. The Late Payment Fee is located under the OTHER SERVICE CHARGES AND CREDITS section of your bill. Contact Frontier Customer Service about billing if you need to verify how much you owe. To avoid late payment fees, consider enrolling in Auto Pay.

Your final bill(s) will be sent on your regular bill mailing date. It may take 1–2 months after you disconnect service for any outstanding charges to clear including any related to unreturned equipment. As a result, you may receive more than one invoice, as we work through the account closure process. Please note, you are responsible for all charges incurred prior to the date of service disconnection, even if they are not billed until after your disconnection date.

Several factors can cause your bill to vary, including:

  • A promotion starting or ending
  • A change in your service resulting in a one-time charge
  • A partial month charge or credit for a change made in the middle of your bill cycle
  • A late payment charge
  • Billing adjustments
  • Usage charges such as toll or long distance including international calls, Pay-Per-View or On Demand
  • Tax charges can vary slightly depending on the number of days in the month

You can sign in and select View Current Bill. You can then select Compare Bills to see a side-by-side view of your selected bills.

Sign into your Frontier account. Your current balance is shown on your My Account page, just above the Pay Bill button. On your paper statement, the Total Amount Due is listed at the top right of your billing statement.

You may incur a partial-month charge when you start a new service or when you add or change services in the middle of your Frontier billing cycle. New services are billed starting on the day they are activated. This means that your first bill, or the bill following your add or change, may include the monthly service charge for the new service (Frontier’s services are billed a month in advance) and the pro-rated service charge for the added or changed service, for each day you had the new service before your next billing cycle began.

Normally, a credit or adjustment appears on the next bill after the date the credit was issued to your account. For example, if a credit is applied on July 15 and your billing period ends on July 16, it should appear on that invoice. If, however, a credit is applied on July 17 (i.e., after your billing period ends), the credit will appear on your August 16 invoice.

To set up paperless billing, sign into your account. On the My Profile page, click the My Accounts dropdown and select the Manage link next to Bill Preference. Click the box, “Yes, I want paperless billing.” You can always view your bill online with the MyFrontier app or on frontier.com.

Frontier services are billed on a monthly subscription basis and full month in advance. When you cancel your TV and/or Internet service subscription, termination of your service subscription(s) and any early termination fees will be effective on the last day of your Frontier billing cycle. No partial month credits or refunds will be provided for previously billed TV and Internet service subscriptions. Some voice services may be pro-rated based on your disconnection date.

When the past due amount has been paid and posts to your account, your service(s) will automatically be scheduled for restoral. Please allow up to 24 hours for full restoration of service(s).

Please allow up to 24 hours for full restoration of service(s). If services have not been restored after that timeframe, please chat with us.

Surcharges and Fees

This is a Frontier-assessed surcharge, not a government surcharge. This is not a tax. We have worked hard to keep our rates and surcharges for broadband services unchanged. However, Internet use has grown significantly and so have our related costs. The Internet Infrastructure Surcharge appears as a separate line item on your bill. This surcharge is located under the Monthly Service Charges section.

The VoIP Administrative Fee is a Frontier fee that covers costs that we incur for VoIP service. This is a Frontier-assessed fee, not a government fee. This fee is located in the Monthly Service Charges section of your bill.

This Frontier fee covers part of the rising costs incurred to provide local channels and sports networks to our customers. This is a Frontier-assessed fee, not a government fee. This fee is located in the Monthly Service Charges section of your bill.

This Frontier fee covers part of the rising costs incurred to provide local channels to our customers. This is a Frontier-assessed fee, not a government fee. This fee is located in the Monthly Service Charges section of your bill.

Expiring Promotions

When your Promotion/Term Agreement expires, the discounts associated with it go away and your subsequent monthly bill will increase.

Your bill may have increased due to a promotion expiring, a change in a government or Frontier imposed surcharge, tax increases, or Frontier service rate increases. Please note, that Frontier notifies you about upcoming expiring promotions and rate changes on your bill.

Information about your promotional discounts and their effective dates are notated on your bill under the "Monthly Service Charges." Generally, this information appears after the description of your service followed by the words "Term, Through, or Thru" and the end-date of your promotion.

Partial Bill

Partial Month Charges happen when you add or remove services from your account. When you add a new service, you are billed beginning on the day the new service is added. Because Frontier services are billed one month in advance, your first bill following a change will include: a full month of the new service plus a prorated amount for each day you have the new service, before the start of your next billing cycle.

Billing cycles are especially important when you begin service. Let's say your new service starts on July 30 and your billing date is the 15th of the month. In this case, your first bill will include charges for 15 days of service (July 30–August 15) and for the next month of service (August 16–September 15).

Frontier's services are billed one month in advance. When you cancel a service, the cancelation fee and any early termination fees will be billed on the last day of your Frontier billing cycle for that month. No partial month credits or refunds will be provided for previously billed services. Some regulated voice services may be prorated based on your disconnection date.

Final Bill

After disconnecting your service(s), it may take up to 90 days to receive your Final Bill as a result of any of the following: disconnect fee, past due amounts, non-returned equipment fees, early termination fees, and other usage charges. In addition, depending on the date you disconnect, you may receive your regular Monthly Bill if it was issued prior to your request.

If any equipment needs to be returned, it will be listed at the bottom of your Disconnect Service Order Confirmation. You will receive a prepaid mailing box and a UPS shipping label in the mail. Please take the equipment to the closest UPS and be sure to get a receipt.

Please, recycle the equipment that does not need to be returned. Find out where to recycle Frontier equipment.

Within 7 business days from your service disconnection date you will be sent a prepaid mailing box(es) and fully addressed UPS Label(s) to return the equipment. Please package the equipment according to the instructions and take it to UPS for shipping. Please, be sure to get a receipt from UPS.

A refund is issued after all outstanding balances are paid and equipment has been returned. It may take up to 90 days to settle your account.

Refunds between $5 and $500 will be issued with a pre-paid Mastercard.

Refunds less than $5 and over $500 will be issued by check.

Your bill(s) will be sent on your regular monthly bill date. It may take up to 90 days after you disconnect your service for outstanding charges to clear. As a result, as we work through the account closure process, you may receive more than one invoice, detailing different charges. Please note, you are responsible for all charges incurred prior to the date of service disconnection, even if they are not billed until after that date.

Frontier services are billed monthly, one full month in advance. When you cancel your TV. VoIP, and/or Internet service, termination of your service and any early termination fees will be billed on the last day of your Frontier billing cycle. Your Final Bill may include outstanding balances, disconnect charges, past due amounts, non-returned equipment fees, early termination fees, and usage charges.