Verizon Fios TV set up and support
Get set up with Fios TV to start watching all the live TV and local channels you love.
Ordered a Fire TV Stick from us? Visit our Fire TV Stick set up and support page for help setting up your Fire TV stick.
How do I set up Fios TV on Fire TV devices?
Follow these steps to install and activate your Fios TV service:
- Download the Fios TV Home App: Go to the Find (search icon) in the menu on your Fire TV Stick home screen. Search for “Fios TV”, select the app, and click Get to download.
- Sign in to Frontier account: Launch the Fios TV App, select the Frontier option on the sign in screen, and sign in with your Frontier email and password.
- Start watching: Once signed in to Fios TV, your live channel guide and on-demand library will load automatically.
How do I set up Fios TV on Apple TV?
Follow these steps to install and activate your Fios TV service:
- Download the Fios TV Home App: Open the App Store app and browse or search for “Fios TV”. Select the price or Get to download.
- Sign in to Frontier account: Launch the Fios TV App, select the Frontier option on the sign in screen, and sign in with your Frontier email and password.
- Start watching: Once signed in to Fios TV, your live channel guide and on-demand library will load automatically
Download Fios TV Mobile
How do I find my local channels?
In the Fios TV app, select Guide on your home screen. You can view TV listings by channel numbers or genre.
Choose your state below for the most up-to-date Verizon Fios TV channel guides in your region. You can download and print it for your convenience.
Stream on more TVs
The Fios TV Home app lets you access your Fios TV service using your own streaming device connected to your TV. Find content from our catalog of networks and On Demand titles.
The app features 5 main menu categories:
Home: Showcases prominent and recommended live TV and On Demand content. Lets you quickly get to your recordings and other content.
Live TV: Includes a wide range of content that you can watch on channels included in your TV package. Also provides quick access to the Guide.
On Demand: Provides easy access to a wide range of On Demand content.
Store: An area to explore On Demand content for purchase or rental.
Search: Looking for something specific? Type in the movie, show, channel, sports team, or top cast member that you’re interested in.
Your Fios TV service will appear in the Video section in My services and on your bill. The Streaming Device Connection bundle, will appear separately, if applicable.
Fire TV: Go to the Find (search icon) in the menu on your Fire TV home screen. Search for “Fios TV”, select the Fios TV Home app, and select Get to download.
Apple TV: Open the App Store app, search for “Fios TV”, select the Fios TV Home app, and select Get to download.
You can stream on additional devices when you add the Streaming Device Connection Bundle to your plan. After signing into the Fios TV Home app, you will be prompted to authorize your devices if they are not already authorized.
You can deauthorize one of your devices to make room for a new TV connection.
Here’s how:
- Sign in to the Fios Home TV app with the new device.
- Follow the on-screen prompts.
- Choose the device you want to deauthorize.
- Your new device is authorized.
Here’s what you can do from Settings:
- Manage your Parental controls (PCON).
- Visit the Help section to access the FAQ and report a problem.
- View information that’s related to your device and account.
- Sign out of the app.
Yes. To manage Parental Controls (PCON) in the app:
- Go to Settings.
- Go to Fios TV account.
- Go to Parental Controls.
- Set a PCON PIN and enable it.
- Select age groups for the maximum allowed rating or block channels.
Parental controls filtering will apply only to the selected device only.
Yes, the Fios TV Home app complies with your streaming device’s closed captions setting. To learn about accessibility settings, visit:
You may also override the device’s closed caption setting for the Fios TV Home app by opening the video player options panel during playback and selecting the CC option to check it on/off. This only manages turning it on and off, not the font and related settings.
Yes, SAP is supported. The Fios TV Home app will comply with your streaming device’s audio language setting. Secondary Audio Programming (SAP) is available for many programs aired on live TV. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assists the visually impaired by describing the action as it takes place on screen.
To learn about accessibility settings, visit:
You can also change the SAP setting for the Fios TV Home app.
When SAP is available for the program you’re watching, an SAP button will appear in the video player options panel. To use it, follow these steps:
- Select the SAP button.
- Choose the audio stream you prefer.
- You should then start hearing the secondary audio language or DVS.
To sign out of the Fios TV Home app:
- Go to the Settings menu.
- Select the Sign out menu option at the bottom of the screen.
The next time you want to use the app, you will be asked to sign in again.
First, make sure you are connected to your Frontier home Wi-Fi network. If you are still experiencing streaming issues, try the following:
- Restart your Amazon Fire TV Stick In the Amazon Fire TV Stick menu, go to Settings > My Fire TV > Restart, or unplug the power cord for 10 seconds and plug it back in.
- Clear the app cache In the Amazon Fire TV Stick menu, go to Settings > Applications > Manage Installed Applications, select the Fios TV app and choose Clear cache.
If problems persist, you can report a problem in the Fios TV Home or Fios TV Mobile apps. Here’s how:
Fios TV Home app
- Open the Fios TV Home app and select the Settings icon.
- Select Help from the menu.
- Choose Report a Problem and follow the prompts on your screen.
- Return to Help and select Review Your Reported Problems to check for updates anytime.
Fios TV Mobile app
- Open the Fios TV Mobile app and tap the Settings icon.
- Select Help and then Get Help from the menu.
- Choose Troubleshoot Fios TV and Create Ticket, then follow the prompts on your screen.
- Return to Help and tap Review Your Reported Problems to check for updates anytime.
The Fios TV Home app is for your enjoyment at home while connected to your Frontier internet. It doesn’t provide access to content outside of the home.
You can watch your favorite content on-the-go with the Fios TV Mobile app.
To submit a support ticket, go to Settings > Help > Report a problem. Once you submit a ticket, you can also track it.
Before submitting a ticket, you can also try:
- Closing the app and relaunching it.
- Signing out of the app and back in.
Note: You can get information about your device and the app by going to Settings > This device. For security reasons, don’t include your account password.
To check the status of a ticket:
- Go to Settings.
- Go to Help.
- Review your reported problems.