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Premium Technical Support

With everything you have to worry about today, it’s nice to know that technical issues on your devices are covered by on-call tech support. With Premium Technical Support, our experts are ready to help at any time of the day or night, 365 days a year.
Up to 5 computers, starting at 12 99 / Month

1.866.271.2359

Premium Technical Support

Up to 5 computers, starting at 1299/ Month Buy Now

Get 24/7 anytime remote phone access to our customer technical support team.

Key features"

  • Unlimited 24/7/365 access to our technical support team—it's like a tech concierge service
  • Unlimited scans for virus and malware/spyware, plus we'll remove them for NO additional charge
  • Unlimited maintenance/optimization tune-ups (for Windows XP, Vista, or 7 or higher operating system only), to keep your computer running smoothly
  • Wireless network setup and troubleshooting—includes one router with unlimited Wi-Fi enabled devices—takes the guesswork out of setting up home devices
  • Email setup and troubleshooting—for single email provider for tablets and smartphones to access multiple email accounts
  • Basic setup/tutorial for iTunes, and social media (including LinkedIn, Facebook and Twitter)—so you can socialize, express your views and share information online
  • Port Forwarding for modems/routers

Personal Security Plus Bundle

Up to 3 computers, starting at 1499/ Month Buy Now

Take our Personal Security Bundle and add on the convenience and reliability of 24/7 access to our technical experts.

  • Multi-Device Security for up to 10 devices
  • Content Anywhere
  • Premium Technical Support for up to 5 computers

Personal Security Ultimate Bundle

Starting at 1999/ Month Buy Now

Take our Personal Security Plus Bundle and add a must-have in this digital age: Identity Protection that guards you against hackers and identity thieves.

  • Multi-Device Security for up to 10 devices
  • Content Anywhere
  • Premium Technical Support for up to 5 computers
  • Identity Protection for up to 1 person

Premier Protection Bundle

Starting at 2499 / Month Buy Now

Extend our expert computer and technical support throughout your home or office, covering multiple devices, including laptops, tablets, gaming equipment, eReaders and more.

  • Multi-Device Security for up to 10 devices
  • Content Anywhere
  • Premium Technical Support for up to 5 computers
  • Personal Multi-Device Protection

Premium Technical Support

Support for you and your devices

Unlimited 24/7 Remote Phone Access

Get anytime access to our customer technical support at Frontier. Our Premium Technical Support includes unlimited 24/7/365 remote phone access to our technical support team—it's like a tech concierge service. We also offer unlimited scans for virus and malware/spyware, plus we'll remove them for NO additional charge. Frontier Secure Premium Technical Support includes unlimited maintenance/optimization tune-ups (for Windows XP, Vista, or 7 or higher operating system only), to keep your computer running smoothly. The service includes wireless network and email setup and troubleshooting. A basic setup/tutorial for iTunes, and social media (including LinkedIn, Facebook and Twitter) is also available—so you can socialize, express your views and share information online.

We offer a variety of security bundles for your needs. The Personal Security Bundle safeguards your computer from attacks, protects your children online, and allows you to easily save, share and access your photos, music and other files. The Personal Security Plus Bundle offers the same as the above and has an additional level of Premium Technical Support. The Personal Security Ultimate Bundle includes the above, and adds a must-have in this digital age: Identity Protection that guards you against hackers and identity thieves. And our most secure package, the Premier Protection Bundle, allows you to extend our expert computer and technical support throughout your home, covering multiple devices, including laptops, tablets, gaming equipment, eReaders and more.

Our Technical and Customer Support teams are 100% U.S.-based and are available 24/7 to provide assistance and/or answer any questions you might have. Alternatively, you may find helpful information by visiting the Frontier Help Center.

Monthly price provides 24/7 unlimited remote access to technical support for up to 5 computers. Bundles including Multi-Device Security covers up to 10 devices and Identity Protection is for 1 person. Multi-Device Security: System requirements: PC: Windows 7, Windows 8/8.1 & Windows 10 (excluding ARM based tablets), Windows Vista 32-bit. Mac: 10.8 and above. 1GB memory or greater required for PC and Mac. Smartphone and Tablets: Android 4.0 or higher and iOS 6 or higher. Recommended: Broadband Internet connection with at least 192Kbps of upload capacity. Identity Protection: Additional Identity Protection services may be purchased at $9.99 per month, per person. Must be at least 18 years old for credit monitoring. Personal Multi-Device Protection: Preexisting conditions not covered. Claim eligibility begins after the first 30 days. Replacement equipment or parts may be new or remanufactured with the same or comparable model. Additional exclusions apply. Must be equipped with Windows XP or newer or Android version 1.6 or newer or Apple operating system version OSX or newer or Linux OS with 2009 publication date or newer. iPad operating system of 4.3 or newer. Excludes home-made computers. ADH—Accidental Damage from Handling—protects the product from mishaps such as cracked screens, spills, and drops. ADH is only available on laptops, notebooks, tablets and eReaders. Internet access service and charges not included. Frontier does not warrant that the services will be error-free or uninterrupted. Taxes, governmental and Frontier-imposed surcharges, minimum system requirements and other terms and conditions apply. ©2016 Frontier Communications Corporation

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1.866.271.2359