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Installation and Setup


Change My Wi-Fi Network Name and Password

It's easy to change your Wi-Fi network name and password manually or with the MyFrontier mobile app. To change your password manually: Find your network name (or SSID) and password on a sticker on the back, bottom or side of your router. Connect a computer directly to your wireless [...]


Self-Installation

If you ordered new or upgraded services and you're eligible for self-installation, we'll send you a self-installation kit. Here are links to detailed self-installation instructions for internet and TV, including videos and equipment-specific guides: FiberOptic Internet for Business [...]


Restart My Router & Set-Top Box

The best way to troubleshoot internet or TV problems is a reboot. Restarting/rebooting your router or set-top box resets your device and often fixes the problem. Should you reboot? If you have no connection, check to see if there is a service outage in your area before you reboot your [...]


Connect to a VPN Using Frontier Internet

Your VPN is a virtual private network that adds a level of security and privacy to your business when you are working online. Once you install and configure and activate the VPN software, it will encrypt the data you send and receive. All of your data travels through the VPN server, basically [...]


Installation and Repair Appointments

Get ready for your safety-first appointment. Due to COVID-19, we are taking additional precautions to protect you and our technicians. This means that we perform installations following appropriate special safety protocols that include wearing protective equipment and maintaining social [...]


Connect My Wireless Computer

There are two ways to connect a computer to your high-speed internet network: wired or wireless. Setting up your wireless connection takes just a few steps. Find your computer's operating system below to get started. Windows 7 To connect your Windows 7 computer to a Wi-Fi network: [...]


Connect My Smartphone/Tablet

Your in-home Frontier wireless network lets you connect your smartphone, tablet, ereader or any other connected device wherever you are in the house. The exact instructions for finding and connecting to a wireless signal depend on your particular devices. For most of your devices, you'll start by [...]


Wireless Network Basics

Want to get the best performance from your wireless network? Here are some easy things you can do. Understand the Equipment You Have: Your Frontier equipment includes a combined modem and wireless router. Each of your wireless devices—smartphones, computers, tablets, watches and any [...]


Your Frontier Router

Every Frontier customer receives a router that's selected and tested to give them the best performance for their services. The first time you activate your service—whether our technician installs it or you do it yourself—you must use this Frontier router or modem to connect. This [...]


My Ethernet Service

Frontier provides Small Business customers with an Ethernet portal free of charge. For the most part, you will find it functionally similar to the current online system. There are a few minor differences in the set-up and management of some advanced calling features. A comprehensive user guide and [...]