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Installation/Setup


How to Change My Router's Wi-Fi Password

Your Frontier wireless router is configured out-of-the-box with its Wi-Fi turned on. Look for your network (or SSID) name and password on a sticker on the back, bottom or side of your router. To personalize your wireless network settings, please select your router brand and model number from the [...]


Self-Installation

It's great to have new or upgraded service, and it's even better to use it faster. Get up and running quickly when you install your Frontier internet and TV yourself. It's an easy process, and we will walk you through every step. When you order new or upgraded services, we check to see if you're [...]


Self-Installation for DSL Customers

If you are a Frontier DSL customer, you may be able to save money by installing your Internet service yourself. Contact customer service to see if you're eligible. Order the Kit Usually within two days after you place your order, we'll tell [...]


Connect My Smartphone/Tablet

If you have a smartphone, tablet or ereader, connecting to a wireless internet signal gives you access to all your applications and services. The exact instructions for finding and connecting to a wireless signal depend on your device. For most devices you'll start by selecting Settings and [...]


Restart Your Router & Set-Top Box

Troubleshooting any connectivity issues with your internet or TV should start with a simple reboot. Restarting/rebooting your router or set-top box will reset your device and often resolve your problems, and you won't have to do anything else. Best of all, this is very easy to do. If the [...]


Connect My Computer (Wireless)

There are two ways to connect a computer to your High-Speed Internet network: by wireless connection and by wired connection. This article explains how to set up a wireless connection. To start, find your computer operating system below. Windows 2000, XP or Vista To connect your Windows [...]


Wireless Network Basics

You can do more to get the best performance from your wireless network. Here are some basics. Know Your Equipment: Your Frontier equipment includes a combined High-Speed Internet modem and wireless router. All of your wireless devices—phones, computers, tablets and watches—will be [...]


Video Transcripts: Installation/Setup

Did you know Frontier has produced more than 100 self-help videos? They are all available in our Video Gallery, and you will find some of the most popular videos attached to individual Help Center articles. Here are links to our videos explaining how to manage your account information, along with [...]


My Ethernet Service

Frontier provides Small Business customers with an Ethernet portal free of charge. For the most part, you will find it functionally similar to the current online system. There are a few minor differences in the set-up and management of some advanced calling features. A comprehensive user guide and [...]