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How-to Instructions


Troubleshoot Internet Issues

If you're having trouble connecting to the internet, try these tools and tips. Should you reboot? If you have no connection, check to see if there is a service outage in your area before you reboot your equipment. Enter your billing telephone number* below. Billing Telephone [...]


Troubleshoot Voice Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Automated Troubleshooting

Automated Troubleshooting is available to FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service. How it works: The tool checks to ensure all your services are being provided to [...]


Troubleshoot DISH TV

DISH® TV provides their own troubleshooting and support for DISH subscribers. Visit their support site for help with issues like: No signal, blue, or snowy screen Black, blue or snowy screen Frozen screen Distorted, low or no sound Missing channels No programming guide [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your payment is overdue so your long distance calling service is restricted. There is a physical problem at a telephone switch. Your Call Forwarding service is turned on. Please try our Support Wizard to help diagnose [...]


Troubleshoot Account Issues

Check this page for solutions to issues with online payments and your Frontier ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments [...]


Troubleshooting FiOS

Find out how to reset or reboot your FiOS® TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on Frontier FiOS TV, download and [...]


Troubleshoot Email Issues

Find the answers to some of the most commonly asked questions about your Frontier email: Which mail server settings do I need when setting up my email software? How do I update my username and password? What if I forgot my username or password? How do I create additional email [...]