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How-to Instructions


Troubleshoot Voice Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Troubleshoot DISH TV

DISH® TV provides their own troubleshooting and support for DISH subscribers. Visit their support site for help with issues like: No signal, blue, or snowy screen Black, blue or snowy screen Frozen screen Distorted, low or no sound Missing channels No programming guide [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your payment is overdue so your long distance calling service is restricted. There is a physical problem at a telephone switch. Your Call Forwarding service is turned on. Please try our Support Wizard to help diagnose [...]


Service Outages

Are you having a service outage? Enter your billing telephone number* below to see if there is an outage at your address. Billing Telephone Number*  There is a service outage in your area. To receive text messages from Frontier with outage updates, [...]


Troubleshoot Account Issues

Check this page for solutions to issues with online payments and your Frontier ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments [...]


Troubleshooting Fiber TV for Business

Find out how to reset or reboot your Fiber TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on your TV service, download and print [...]


Automated Troubleshooting

Automated Troubleshooting is available to Fiber, Frontier®, and Frontier Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service. How it works: The tool checks to ensure all your services are being provided to you as expected. If [...]


Troubleshoot Email Issues

Find the answers to some of the most commonly asked questions about your Frontier email: Which mail server settings do I need when setting up my email software? How do I update my username and password? What if I forgot my username or password? How do I create additional email [...]