Support Wizard

Now, using one of your phones, trying calling a few different phone numbers.

If you’ve already tried calling several numbers, you don’t need to try again.

Frontier may use a fast busy signal to alert you that your payment is overdue and your account is in arrears.

Our Customer Care team can work with you to resolve the problem with your bill.

Call us at 1.800.921.8101 and ask to speak with a representative about your overdue payment.

Let’s try one quick test.

Unplug your phone from the wall jack and plug it back in again. Try placing a test call.

It sounds as if the problem is with your phone.

Consider replacing that phone or using your other phones.

If you hear a fast busy signal when calling one particular number, the phone you’re calling may be off the hook.

Try to contact the person you’re calling in another way. If their phone was off the hook, you’ve solved their problem, too.

We're glad the Support Wizard was able to help you resolve this issue.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.