make changes in myfrontier app

How to make account changes in the MyFrontier app

Sign in to the MyFrontier mobile app for Android or iPhone to manage your profile, payments, bills and more anytime, anywhere.

Auto Pay

Auto Pay is the safe, easy, secure way to pay your bill automatically by bank account, debit card or major credit card.

Note: If you sign up for Auto Pay, your automatic payments will begin with your next bill.

How to make service changes

Schedule a service appointment

Tap the Support menu icon.
Tap Support Wizard, then Troubleshoot to check the status of your connection.
If connection issues are present, tap Schedule an appointment.
Select your date and time. Tap Continue.
Enter a name and phone number for the person who’ll be present when the tech arrives. They must be 18 years or older.
Tap Confirm appointment.

Reschedule or cancel a service appointment

Select a service appointment from the Home or Support screens.
Tap Modify appointment.
Select Reschedule appointment to pick a new date or time.
Select Cancel appointment. Call the number provided to complete cancellation.

How to change account information

Manage contact information

Phone numbers

Tap More then My Account
Select Phone numbers
Tap Edit
Select Change default number to pick a new default phone number
Tap the plus sign next to Add new number to add a phone number
Select the red minus icon to remove a phone number

Email addresses

Tap More then My Account
Select Email addresses
Tap Edit
Select Change default email address to pick a new default email address
Tap the plus sign next to Add new email address to add a new email
Select the red minus icon to remove an email address

Manage password

Tap More then My Account
Select Change password
Enter your current password and a new password
Verify your new password
Tap Update

Manage Wallet

Add a new payment method

Tap More then My Account
Select Edit next to Payment methods
Tap the plus sign next to Add new payment method to add a new card or bank account
Add your credit card or bank account and tap Add Payment Method

Update or remove a payment method

Tap More then My Account
Select Edit next to Payment methods
Tap the payment method you want to update.
Select Save payment method to update payment details or Remove payment method to remove your card or bank account

Manage Face ID (Apple users only)

Tap More then My Account
Enable or disable Face ID using the toggle under Password & security

How to make billing changes

Make a payment

Tap the Make a payment button or Pay button on the home or billing screens.
Select the amount you want to pay: total balance, past due amount or custom amount. Tap Select amount.
Choose a payment date and tap Select payment date.
Choose your payment method and tap Select payment method.
Tap the Pay button.

Edit or cancel a scheduled payment

Edit a scheduled payment

Tap the Billing menu icon
Select History
Tap the arrow next to the scheduled payment you want to edit
Select the Edit payment button
Change your payment amount, date or method
Tap done

Cancel a scheduled payment

Tap the Billing menu icon
Select History
Tap the arrow next to the scheduled payment you want to edit
Select the Cancel payment button
Tap Yes, cancel

Manage Paperless Billing

Sign in to the app for Android or iPhone
Tap Billing then Manage
Tap the toggle next to Paperless billing to turn it on or off

Set up or manage Auto Pay

Sign in to the app for Android or iPhone
Tap Billing then Manage
Tap the toggle next to Paperless billing to turn it on or off
Choose or add a payment method and agree to the terms and conditions
Tap Save

ACCOUNTHow to create your Frontier ID

ACCOUNTNavigating the MyFrontier app

IN THIS ARTICLE

How to change account information
How to make billing changes
How to make service changes