Troubleshooting any connectivity issues with your internet or TV should start with a simple reboot. Restarting/rebooting your router or set-top box will reset your device and often resolve your problems, and you won't have to do anything else. Best of all, this is very easy to do.
If the restart/reboot does not work, and you still need help, contact our Technical Support team 24 hours a day, 7 days a week at 1.800.584.3384. Frontier customer service agents support any equipment that has been provided by Frontier, including multi-port modems. If your network contains equipment not provided by Frontier, contact the manufacturer for assistance regarding their products.
|1||Press the power button or unplug the power cord to your router.|
|2||Turn it back on or plug it back into the electrical outlet and wait 30 seconds.
Note: Always keep your router plugged in and turned on so that your FiOS TV can function properly. Rebooting is the only time to turn it off.
|1||Find the Reset button on the rear panel of the router. Use a pen or straighten out a paper clip to press and hold the Reset button for 10 seconds. The reset process will start about 10 seconds after you release the button.
|2||When the router resets, the lights on the front panel will turn off, and then some will start flashing.|
|3||When the Power light glows, the router has completed its reset process. Try to access the Internet as you usually would.|
|4||When performing a factory reset, any settings you may have changed to the router will be lost. Please make them now.|
- Missing Interactive Media Guide (IMG) or On Demand menu
- Unresponsive Set-Top Box
- DVR recording problems
|1||Unplug the power cord to your Set-Top Box from the electrical outlet.|
|2||Wait 15 seconds, then plug it back in to the electrical outlet.|
|3||Wait for the time lights to appear on the front of the Set-Top Box.|
|4||Turn on the Set-Top Box and wait a few minutes while the Interactive Media Guide updates.|
|5||Check to see if this resolves your issue. If it doesn't, the Set-Top Box might need to be re-initialized. Please contact FiOS® Technical Support at 1.877.462.0488 for further assistance.|
Connecticut customers: Your Frontier-provided gateway has many indicator lights that can be used to diagnose installation and connection problems. Please see the chart explaining what the indicator lights mean.