The best way to troubleshoot internet or TV problems is a reboot. Restarting/rebooting your router or set-top box resets your device and often fixes the problem.

If a reboot doesn't work and you need help, contact our Technical Support team 24/7 at 1.800.584.3384. Frontier supports any equipment we provided to you, including multi-port modems. If you're using non-Frontier equipment, contact the manufacturer for help with their product.

Should you reboot?

If you have no connection, check to see if there is a service outage in your area before you reboot your equipment.

Enter your billing telephone number below.

Billing Telephone Number



Restart Your Router or Modem

  1. Press the power button or unplug the power cord to your router.
  2. Turn it back on or plug it back into the electrical outlet and wait 30 seconds.
    Note: Always keep your router plugged in and turned on so that your FiOS TV can function properly. Rebooting is the only time to turn it off.

If that doesn't help, try a factory reset:

  1. Find the Reset button on the rear panel of the router. Use a pen or straighten out a paper clip to press and hold the Reset button for 10 seconds. The reset process will start about 10 seconds after you release the button.
    Reset Router
  2. When the router resets, the lights on the front panel will turn off, and then some will start flashing.
  3. When the Power light glows, the router has completed its reset process. Try to access the Internet as you normally do.

Note: A factory reset undoes any settings you may have changed. If you changed your router name and password, a factory reset undoes that change.

Restart Your Set-Top Box

  1. Unplug the power cord to your Set-Top Box from the electrical outlet.
  2. Wait 15 seconds, then plug it back in to the electrical outlet.
  3. Wait for the time lights to appear on the front of the Set-Top Box.
  4. Turn on the Set-Top Box and wait a few minutes while the Interactive Media Guide updates.
  5. Check to see if this resolves your issue. If it doesn't, the Set-Top Box might need to be re-initialized. Please contact FiOS® Technical Support at 1.877.462.0488 for further assistance.

Note: Be sure you are disconnecting the electrical power cord—not the coaxial cable. A coaxial cable that is not fastened securely can cause problems. Take a second to make sure all connections are secure.

The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.

For more help, speak to our Technical Support team at 1.800.584.3384.

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Automated Troubleshooting

Automated Troubleshooting is available to FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. Use it if you're having trouble with your internet connection, TV ...

Read More
Change My Password

You have different passwords to keep your Frontier services secure. Your Frontier ID Password is for paying your bill and logging in to My Account. See instructions below. Your ...

Read More
Change My Wi-Fi Network Name and Password

Your Frontier wireless router is configured out-of-the-box with its Wi-Fi turned on. Look for your network name (or SSID) and password on a sticker on the back, bottom or side of your ...

Read More